Office & Clinic Operations Manager

iCare Health Solutions; Florida; On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Bonuses and commissions

Job summary

iCare Health Solutions in Florida is seeking an experienced Office Supervisor to oversee daily operations across our clinics. The role focuses on team leadership, policy compliance, and maintaining high standards of patient care.

You will train new hires, manage scheduling, payroll, and billing, and collaborate with District leadership to optimize office performance. A Bachelor’s degree and 2+ years of supervisory experience are preferred, with opportunities for bonuses described in the posting.

Qualifications

• Minimum of 2 years of leadership experience in a business-related environment.
• Optical experience preferred.
• Proven ability to recruit, train, coach and develop staff.
• Ability to manage patient/customer relations and office operations.

Responsibilities

• Train new hires for various positions within iCare offices.
• Supervise and control office operations to ensure compliance with policies and procedures.
• Maintain products, equipment, and supplies; inform District Manager of trends or needs.
• Manage budgets for payroll, overtime, supplies, and maintenance.
• Ensure proper promotional, merchandise, and display policies are followed.
• Maintain positive patient/customer relations and handle follow-ups on complaints.
• Establish professional relations with doctors leasing, employed, or referring.
• Provide coaching in product introduction and selling techniques to staff.
• Oversee insurance and other billing processes for the office.
• Reconcile financial reports, including bank deposits and AR reports.
• Coordinate Doctor appointment scheduling.
• Inform District Manager of wage issues and recruiting needs.
• Notify District Manager of quality or patient flow problems.
• Coordinate with District Manager on security-related matters.
• Communicate any significant changes in the office to district leadership.
• Perform all tasks assigned by District Manager.

Skills

Leadership

Staff training

Customer relations

Communication

Education

Bachelor's degree or equivalent

Job description

iCare Health Solutions in Florida is seeking an experienced Office Supervisor to oversee daily operations across our clinics. The role focuses on team leadership, policy compliance, and maintaining high standards of patient care.

You will train new hires, manage scheduling, payroll, and billing, and collaborate with District leadership to optimize office performance. A Bachelor’s degree and 2+ years of supervisory experience are preferred, with opportunities for bonuses described in the posting.