Senior Healthcare Office & Operations Manager

Humanitary Medical Center Inc; Kissimmee (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid holidays

401 (k) Plan

PTO (Paid Time Off)

Employee Assistance Program

Health Insurance

Voluntary Life Insurance

On-the-job training

Bonus opportunities

Job summary

Humanitary Medical Center Inc. in Kissimmee, FL is seeking an experienced Office Manager to oversee clinical and administrative operations, supporting profitability and patient satisfaction. You will collaborate with the executive team to set goals, monitor performance, and guide staff development.

The role requires strong leadership, bilingual English/Spanish communication, and experience with managed care processes, eCW, and HIPAA compliance to ensure confidential, high-quality care.

Qualifications

• Bachelor's degree is preferred.
• Prior leadership experience in a Managed Care Industry is required; requires a minimum of 5 years in combination with meeting education requirements.
• Must be fluent in English and Spanish.
• Experience with eCW strongly preferred.
• Managed Care experience preferred.
• HEDIS/MRA experience preferred.
• Excellent communication skills in both written and verbal forms, including proper phone etiquette.
• Ability to work with various levels of organizational members and diverse populations.
• Good organizational and time management skills for multiple priorities, time constraints and large volumes of work.
• Ability to exercise sound judgment and problem-solving skills.

Responsibilities

• Directs the internal practice operations; creates benchmarks, tracks and reports progress, research process improvements/efficiencies, recommends and implements changes.
• Works closely with the Medical Director, practice supervisors, and the Regional Director, to ensure appropriate levels of competencies, skill levels, educational and experiential backgrounds.
• Works with staff supervisors, Medical Director and HR to address personnel issues.
• Works respectfully with management, staff, patients, and vendors; handling escalated issues as needed.
• Monitors monthly statistical reports, practice trends, and develops actions plans accordingly.
• Participate in new business development when appropriate.
• Maintains complete knowledge of office services, equipment, and manual systems.

Skills

Bilingual English/Spanish

Leadership experience

Communication skills

Organizational skills

Problem-solving

Education

Bachelor's degree

Tools

eCW

Job description

Humanitary Medical Center Inc. in Kissimmee, FL is seeking an experienced Office Manager to oversee clinical and administrative operations, supporting profitability and patient satisfaction. You will collaborate with the executive team to set goals, monitor performance, and guide staff development.

The role requires strong leadership, bilingual English/Spanish communication, and experience with managed care processes, eCW, and HIPAA compliance to ensure confidential, high-quality care.