Office-Based Client Support Specialist

Center for Disability Rights; City of Rochester (NY); On-site; USD 32,000 - 46,000; Full time

Job summary

Center for Disability Rights in Rochester, NY is seeking a Customer Service Representative to greet clients, handle calls, and manage tickets in a busy office setting. The role requires one year of customer service and call center experience, strong communication, and confidentiality.

You will respond to inquiries, route messages, and support staff during standard business hours (9:00 am–5:00 pm, Mon–Fri). Proficiency with basic computer systems and the ability to work independently are

Qualifications

• High School Diploma or GED required.
• One year of customer service and call center experience required.

Responsibilities

• Greet consumers, attendants, and the public when they enter the office.
• Answer incoming telephone calls, screen calls, and write electronic tickets to appropriate staff members.
• Utilize Web-Office software to access Pooled Trust member accounts, advise when a Pooled Trust email or fax is received.
• Address all assigned tickets within the expected timeframe.
• Process voicemails for the Pooled Trust by using ILS and calling the consumers back.
• Assist Supervisor in addressing all abandoned calls to the Pooled Trust.
• May perform other duties as assigned

Skills

Customer service

Call center experience

Written and verbal communication

Education

High School Diploma or GED

Job description

Center for Disability Rights in Rochester, NY is seeking a Customer Service Representative to greet clients, handle calls, and manage tickets in a busy office setting. The role requires one year of customer service and call center experience, strong communication, and confidentiality.

You will respond to inquiries, route messages, and support staff during standard business hours (9:00 am–5:00 pm, Mon–Fri). Proficiency with basic computer systems and the ability to work independently are