Bilingual Customer Support & Admin Specialist

Center for Disability Rights; City of Rochester (NY); On-site; USD 35,000 - 45,000; Full time

Job summary

Center for Disability Rights in Rochester seeks a Full-Time Customer Service Assistant to provide administrative support to various departments. Responsibilities include answering calls, facilitating new-hire orientations for attendants, and managing consumer contact.

The ideal candidate will have a High School Diploma or GED, along with customer service and call center experience. Bilingual English/Spanish is preferred. This organization values diversity and encourages applications from individuals with disabilities.

Qualifications

• 1 year of customer service experience and 1 year of call center experience required.
• Ability to maintain confidentiality in human resources work.
• Bilingual English/Spanish preferred.

Responsibilities

• Answer incoming telephone calls, screen calls, and refer them to managers.
• Facilitate the new-hire orientation process for new attendants.
• Process voicemails and return calls to consumers.
• Address assigned tickets within expected timeframe.
• Greet consumers, attendants, and the public.

Skills

Good verbal and written communication skills

Microsoft and Outlook proficiency

Ability to manage multiple projects simultaneously

Ability to work independently with minimal supervision

Education

High School Diploma or GED

Job description

Center for Disability Rights in Rochester seeks a Full-Time Customer Service Assistant to provide administrative support to various departments. Responsibilities include answering calls, facilitating new-hire orientations for attendants, and managing consumer contact.

The ideal candidate will have a High School Diploma or GED, along with customer service and call center experience. Bilingual English/Spanish is preferred. This organization values diversity and encourages applications from individuals with disabilities.