Client Operations Specialist — Help Clients Get Benefits (Remote)

Internet Brands; Brooklyn Park (MN); On-site; USD 22,041 - 27,552; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

Paid Time Off (PTO) and paid holidays

Cafeteria onsite and a subsidized lunch program

Opportunities for growth within the company

Job summary

A leading disability advocacy firm seeks a Client Operations Representative to join their Brooklyn Park, MN team. This entry-level role focuses on providing quality phone support to clients. Responsibilities include answering calls, gathering information, and documenting interactions in a CRM system. Ideal candidates will possess strong communication skills and a friendly attitude. Salary ranges from $16 to $20 per hour with bonus opportunities. Comprehensive benefits package offered.

Qualifications

• No formal education requirement stated.
• Entry-level position suitable for those new to the field.

Responsibilities

• Make outbound calls to clients requesting services.
• Answer incoming calls from potential clients.
• Provide accurate information regarding client cases.
• Convey benefits of Premier Disability Services.
• Document customer interactions in the CRM database.

Skills

Excellent oral and interpersonal communication skills

Professional phone manners and a friendly attitude

Active listening skills

Problem-solving skills

Ability to handle client objections

Ability to retain information

Strong computer knowledge

Excellent typing skills (at least 50 WPM)

Tools

Customer Relationship Management (CRM) software

Job description

A leading disability advocacy firm seeks a Client Operations Representative to join their Brooklyn Park, MN team. This entry-level role focuses on providing quality phone support to clients. Responsibilities include answering calls, gathering information, and documenting interactions in a CRM system. Ideal candidates will possess strong communication skills and a friendly attitude. Salary ranges from $16 to $20 per hour with bonus opportunities. Comprehensive benefits package offered.