Senior Patient Access & Call Center Specialist

001 University of Rochester; Waltham (MA); On-site; USD 29,000 - 39,000; Full time

Job summary

University of Rochester is seeking a Call Center Representative to support patient services in Rochester, NY. The role involves clerical tasks, patient registration, scheduling, and responding to inquiries on behalf of physicians and medical providers.

The position requires a High School diploma (or equivalent) and 2 years of call center experience. You will handle confidential information, resolve access issues, and help maintain call center quality standards while following UR medicine

Qualifications

• High School diploma or equivalent required.
• At least 2 years of call center experience preferred.
• Demonstrated knowledge of patient communication and data handling.

Responsibilities

• Provides communication support services including clerical, general information, way-finding, technical support, and scheduling for patients.
• Collects and processes sensitive information with confidentiality.
• Resolves patient access issues and uses multiple work-flow protocols.
• Contributes to new call center protocols and procedures.
• Acts as subject matter expert for team.
• Monitors and audits customer interactions for quality.

Education

High School diploma or equivalent

2 years of call center experience

Job description

University of Rochester is seeking a Call Center Representative to support patient services in Rochester, NY. The role involves clerical tasks, patient registration, scheduling, and responding to inquiries on behalf of physicians and medical providers.

The position requires a High School diploma (or equivalent) and 2 years of call center experience. You will handle confidential information, resolve access issues, and help maintain call center quality standards while following UR medicine