Customer Service Representative - Bilingual (Corning)

Center for Disability Rights; City of Rochester (NY); On-site; USD 35,000 - 45,000; Full time

Job summary

Center for Disability Rights in Rochester seeks a Full-Time Customer Service Assistant to provide administrative support to various departments. Responsibilities include answering calls, facilitating new-hire orientations for attendants, and managing consumer contact.

The ideal candidate will have a High School Diploma or GED, along with customer service and call center experience. Bilingual English/Spanish is preferred. This organization values diversity and encourages applications from individuals with disabilities.

Qualifications

• 1 year of customer service experience and 1 year of call center experience required.
• Ability to maintain confidentiality in human resources work.
• Bilingual English/Spanish preferred.

Responsibilities

• Answer incoming telephone calls, screen calls, and refer them to managers.
• Facilitate the new-hire orientation process for new attendants.
• Process voicemails and return calls to consumers.
• Address assigned tickets within expected timeframe.
• Greet consumers, attendants, and the public.

Skills

Good verbal and written communication skills

Microsoft and Outlook proficiency

Ability to manage multiple projects simultaneously

Ability to work independently with minimal supervision

Education

High School Diploma or GED

Job description

Employment Type: Full-Time

Summary

To provide administrative and technical customer service assistance to various departments, attendants, and consumers.

Duties

• Answer incoming telephone calls, screen calls, and refer them to the proper manager.
• Facilitate the new-hire orientation process for new CDPAS attendants by reviewing attendant applications for completeness.
• Process voicemails for the Pooled Trust using Web-Office and return calls to the consumers.
• Address all assigned tickets within the expected timeframe.
• Greet consumers, attendants, and the public.
• May perform other duties or projects as assigned.

Skills

• Good verbal and written communication skills.
• Microsoft and Outlook proficiency.
• Ability to manage multiple projects simultaneously.
• Ability to work independently with minimal supervision.

Qualifications

• High School Diploma or general education degree (GED).
• 1 year of customer service experience and 1 year of call center experience.
• Ability to maintain the highly confidential nature of human resources work.
• Bilingual English/Spanish preferred.

Minimum Education

High School Diploma or GED

Minimum Experience

1-2 years

Contact Information

Human Resources
[e-mail]
[phone]

The Center for Disability Rights strives to be a participant-controlled, cross-disability organization that is reflective of the community it serves. CDR values diversity and does not discriminate on the basis of age, color, cultural or ethnic group membership, disability status, educational level, family status, gender, income, national origin, race, religion, or sexual orientation. People with disabilities are encouraged to apply. CDR will make reasonable accommodations for qualified individuals with disabilities.