Patient Support Call Center Specialist II - Hybrid

University of Rochester; Rochester (MN); Hybrid; USD 26,000 - 35,000; Full time

Job summary

University of Rochester Medical Center is seeking a communications support specialist to handle a high volume of inbound inquiries by phone, email, and electronic interfaces. You will schedule patient appointments, address patient issues, and assist with billing questions while upholding strict privacy and compliance standards.

Training will occur onsite with a transition to remote work after achieving performance metrics.

Qualifications

• 1 year of customer service experience.
• High School Diploma required.

Responsibilities

• Respond to a high volume of inbound inquiries via phone, email, and electronic interfaces.
• Schedule patient appointments and resolve patient issues, including billing inquiries.
• Provide basic technical support and direct inquiries as needed.
• Ensure proper use and distribution of Electronic Medical Record information.

Skills

Customer service

Education

High School Diploma

Job description

University of Rochester Medical Center is seeking a communications support specialist to handle a high volume of inbound inquiries by phone, email, and electronic interfaces. You will schedule patient appointments, address patient issues, and assist with billing questions while upholding strict privacy and compliance standards.

Training will occur onsite with a transition to remote work after achieving performance metrics.