Office Assistant: Social Services Admin & Customer Support

Bay Aging; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Bay Aging is seeking an Administrative Assistant to support day-to-day operations at the Northumberland Department of Social Services. The role involves handling front-line inquiries, data entry, mail distribution, and maintaining confidential information with professionalism.

The ideal candidate demonstrates strong communication skills, proficient computer use (MS Word, Excel, PowerPoint), and attention to detail, enabling effective customer service across in-person, email, and phone channels.

Qualifications

• Basic computer skills and the ability to learn agency platforms.
• Experience with multi-line phones, copiers, scanners, and fax machines.
• Knowledge of community resources and human service operations.
• Strong attention to detail and record keeping.
• Excellent verbal and written communication.
• Ability to work independently with collaboration.

Responsibilities

• Answer incoming calls politely and assist customers in meeting requests.
• Safeguard agency and client information to support confidentiality.
• Pick up and distribute mail following established protocol.
• Provide general program information and customer service in person, by email, or by phone.
• Enter data into management platforms as requested.
• Perform all other duties as assigned.

Job description

Bay Aging is seeking an Administrative Assistant to support day-to-day operations at the Northumberland Department of Social Services. The role involves handling front-line inquiries, data entry, mail distribution, and maintaining confidential information with professionalism.

The ideal candidate demonstrates strong communication skills, proficient computer use (MS Word, Excel, PowerPoint), and attention to detail, enabling effective customer service across in-person, email, and phone channels.