Office Assistant II: Front Desk & Client Support

Department of Health and Human Services; Lewiston (ID); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Paid holidays

Vacation leave

Health insurance

Retirement plan

Job summary

The Department of Health and Human Services (DHHS) in Lewiston seeks an Office Assistant II to greet callers, route inquiries and support OCFS staff. You will manage phones, schedules, and lightweight records with attention to accuracy and confidentiality.

This role requires strong communication, basic Word/Excel, and solid organization in a fast-paced, team-based office. Training is provided, and excellent customer service is valued as part of Maine's public service ethos.

Qualifications

• Outlook or comparable e‑mail application.
• Excel or comparable spreadsheet application.
• MS Word or comparable word processing application.
• Performing receptionist duties.
• Data entry (both narratives and billing data).
• Keyboarding (words per minute).

Responsibilities

• Primary management of incoming calls to the Augusta OCFS office on an assigned schedule.
• Serving as backup to the clerk assigned to telephone duty when they are away from their desk or out of the office.
• Receiving and directing 100-200 phone calls daily; engaging with callers to understand needs.
• Managing and distributing incoming and outgoing communications for the office, including mail, faxes, and other publications.
• Redact adoption records for prospective adoptive parents.
• Filing closed assessments and permanency records.

Skills

Outlook

Excel

MS Word

Reception duties

Data entry

Keyboarding

Job description

The Department of Health and Human Services (DHHS) in Lewiston seeks an Office Assistant II to greet callers, route inquiries and support OCFS staff. You will manage phones, schedules, and lightweight records with attention to accuracy and confidentiality.

This role requires strong communication, basic Word/Excel, and solid organization in a fast-paced, team-based office. Training is provided, and excellent customer service is valued as part of Maine's public service ethos.