Title V-Senior Employment Program Participant-Office Assistant (47849)

Bay Aging; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Bay Aging is seeking an Administrative Assistant to support day-to-day operations at the Northumberland Department of Social Services. The role involves handling front-line inquiries, data entry, mail distribution, and maintaining confidential information with professionalism.

The ideal candidate demonstrates strong communication skills, proficient computer use (MS Word, Excel, PowerPoint), and attention to detail, enabling effective customer service across in-person, email, and phone channels.

Qualifications

• Basic computer skills and the ability to learn agency platforms.
• Experience with multi-line phones, copiers, scanners, and fax machines.
• Knowledge of community resources and human service operations.
• Strong attention to detail and record keeping.
• Excellent verbal and written communication.
• Ability to work independently with collaboration.

Responsibilities

• Answer incoming calls politely and assist customers in meeting requests.
• Safeguard agency and client information to support confidentiality.
• Pick up and distribute mail following established protocol.
• Provide general program information and customer service in person, by email, or by phone.
• Enter data into management platforms as requested.
• Perform all other duties as assigned.

Job description

Training SUMMARY : Provide administrative assistance that supports the day-to-day operations at Northumberland Department of Social Services.

ESSENTIAL FUNCTIONS

• Answer each incoming telephone call in a polite and courteous manner and assist the customer in meeting their request.
• Support confidentiality efforts by safeguarding all agency and client information.
• Pick up/drop-off mail and distribute all mail following established protocol.
• Provide general program information and customer service to clients through various forms of communication (in-person, email, telephone, etc.).
• Enter data management platforms as requested.
• All other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

Rely on extensive on-the-job training and experience to accomplish the work

Working knowledge of:

• Basic computer programs such as Microsoft Office and other agency programs or the ability to sufficiently learn the platforms.
• Multi-line telephones, copiers, scanners, and fax machines or the ability to learn.
• Community resources and human service operations but will provide extensive training for the chosen applicant.

Proficient strong attention to detail and record keeping ability

Strong customer service and interpersonal skills to establish and maintain trusting professional relationships with Social Services staff, community partners, clients and other third parties.

Ability to follow instructions and prioritize duties as needed

Excellent verbal communication skills in person and over virtual platforms and telecommunication devices

Excellent written communication skills (letters, mems, reports, emails, text messages, etc.)

Decision making: Must be able to work independently with frequent collaboration and reporting to the lead front employee.

Able to adapt to a collaborative work culture.

WORKING ENVIRONMENT

Minimum physical requirements (ability to lift 25 lbs., walking, climbing stairs).

Qualifications

Must possess a valid drivers license. Must have Basic computer skills (MS Word, Excel and Power Point)

Bay Aging is an Equal Opportunity Employer. All applicants will be considered for employment without discrimination on the basis of race, color, religion, sex, national origin, age, veteran or disability status. Bay Aging is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact MaDena DuChemin, Director, Human Resources at [phone], Ext. 1228 or [e-mail] .