Administrative Support Specialist - Social Services

Bay Aging; Montross (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Bay Aging is seeking an administrative assistant to support the day-to-day operations at Northumberland Department of Social Services. You will answer calls, manage mail, and perform data entry with strict confidentiality.

The role requires strong customer service, attention to detail, and the ability to learn agency programs. Proficiency in MS Office and a valid driver’s license are preferred; you will interact with Social Services staff, partners and clients daily.

Qualifications

• This role requires basic computer skills and ability to learn agency platforms.
• Strong attention to detail and reliable record-keeping are essential.
• Excellent written and verbal communication with clients and staff.

Responsibilities

• Answer incoming telephone calls in a polite and courteous manner.
• Provide general program information and customer service to clients.
• Enter data into management platforms as requested.
• Pick up and distribute mail following established protocol.
• Support confidentiality of agency and client information.
• Other duties as assigned.

Skills

Customer service

Attention to detail

Verbal communication

Written communication

Data entry

MS Office

Phone etiquette

Independent work

Tools

MS Word

Excel

PowerPoint

Email systems

Job description

Bay Aging is seeking an administrative assistant to support the day-to-day operations at Northumberland Department of Social Services. You will answer calls, manage mail, and perform data entry with strict confidentiality.

The role requires strong customer service, attention to detail, and the ability to learn agency programs. Proficiency in MS Office and a valid driver’s license are preferred; you will interact with Social Services staff, partners and clients daily.