Title V-Senior Employment Program Participant-Office Assistant

Bay Aging; Montross (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Bay Aging is seeking an administrative assistant to support the day-to-day operations at Northumberland Department of Social Services. You will answer calls, manage mail, and perform data entry with strict confidentiality.

The role requires strong customer service, attention to detail, and the ability to learn agency programs. Proficiency in MS Office and a valid driver’s license are preferred; you will interact with Social Services staff, partners and clients daily.

Qualifications

• This role requires basic computer skills and ability to learn agency platforms.
• Strong attention to detail and reliable record-keeping are essential.
• Excellent written and verbal communication with clients and staff.

Responsibilities

• Answer incoming telephone calls in a polite and courteous manner.
• Provide general program information and customer service to clients.
• Enter data into management platforms as requested.
• Pick up and distribute mail following established protocol.
• Support confidentiality of agency and client information.
• Other duties as assigned.

Skills

Customer service

Attention to detail

Verbal communication

Written communication

Data entry

MS Office

Phone etiquette

Independent work

Tools

MS Word

Excel

PowerPoint

Email systems

Job description

Training SUMMARY: Provide administrative assistance that supports the day-to-day operations at Northumberland Department of Social Services.ESSENTIAL FUNCTIONSAnswer each incoming telephone call in a polite and courteous manner and assist the customer in meeting their request.Support confidentiality efforts by safeguarding all agency and client information.Pick up/drop-off mail and distribute all mail following established protocol.Provide general program information and customer service to clients through various forms of communication (in-person, email, telephone, etc.).Enter data management platforms as requested.All other duties as assignedKNOWLEDGE, SKILLS, AND ABILITIESRely on extensive on-the-job training and experience to accomplish the workWorking knowledge of:Basic computer programs such as Microsoft Office and other agency programs or the ability to sufficiently learn the platforms.Multi-line telephones, copiers, scanners, and fax machines or the ability to learn.Community resources and human service operations but will provide extensive training for the chosen applicant.Proficient strong attention to detail and record keeping abilityStrong customer service and interpersonal skills to establish and maintain trusting professional relationships with Social Services staff, community partners, clients and other third parties.Ability to follow instructions and prioritize duties as neededExcellent verbal communication skills in person and over virtual platforms and telecommunication devicesExcellent written communication skills (letters, memos, reports, emails, text messages, etc.)Decision making: Must be able to work independently with frequent collaboration and reporting to the lead front employee.Able to adapt to a collaborative work culture.WORKING ENVIRONMENTMinimum physical requirements (ability to lift 25 lbs., walking, climbing stairs).Must possess a valid driver’s license. Must have Basic computer skills (MS Word, Excel and Power Point)Bay Aging is an Equal Opportunity Employer. All applicants will be considered for employment without discrimination on the basis of race, color, religion, sex, national origin, age, veteran or disability status. Bay Aging is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact MaDena DuChemin, Director, Human Resources at [phone], Ext. 1228 or [e-mail].