Office Assistant Intern

Hilltop Supply and Hardwood; Erlanger (KY); On-site; USD 28,000 - 33,000; Part time

Benefits offered by this job

Overtime pay

Paid time off

401(k) eligibility

Growth opportunity

Job summary

Hilltop Supply and Hardwood LLC is seeking an Office Assistant Intern in Erlanger, KY to support daily office operations, CRM workflows, and basic accounting tasks. You will handle customer communications, invoice processing, payment tracking, and coordination with sales and warehouse teams.

The role offers immediate start, 90-day review, and potential for full-time conversion. The position requires strong communication, CRM familiarity, and detail-oriented handling of records, invoices, and

Qualifications

• Strong verbal and written communication skills.
• Ability to answer phone calls and interact with customers professionally.
• Basic understanding of CRM systems and customer management workflows.
• Familiarity with invoices, payments, credit memos, and basic accounting concepts.
• Strong attention to detail and ability to maintain accurate records.

Responsibilities

• Answer and manage incoming phone calls professionally.
• Assist customers with inquiries, order updates, account questions, and service-related requests.
• Support CRM processes, including customer records, order tracking, invoice creation, credit memos, payment posting, and account updates.
• Create invoices, process credit memos, receive payments, and assist with invoice reconciliation.
• Perform basic accounting support, including payment tracking, invoice follow-up, and record maintenance.
• Maintain accurate customer, vendor, and transaction records.
• Coordinate with sales, warehouse, and operations teams regarding customer orders, product availability, and warehouse updates.
• Assist with warehouse-related activities when needed, including inventory coordination, order support, product checks, and documentation.
• Support general office administration, filing, data entry, scheduling, and internal communication.
• Help ensure smooth coordination between customers, sales, warehouse, and management teams.

Skills

Strong communication

CRM familiarity

Basic accounting

Tools

Microsoft Office

Excel

Job description

Position: Office Assistant Intern

Location: Erlanger Office — 331 Kenton Lands Rd, Erlanger, KY 41018

Company: Hilltop Supply and Hardwood LLC

Employment Type: Internship

Start Date: Immediate Hire

Review Period: 90 days, with strong potential for full-time conversion

Office Timings: Monday–Friday: 8:00 AM – 5:00 PM, Saturday: As needed / upon demand

About The Role

We are looking to hire an Office Assistant Intern to support daily office operations, customer service, CRM workflows, basic accounting tasks, and warehouse coordination when required. This role is ideal for someone who is organized, detail-oriented, professional with customers, and willing to learn multiple areas of business operations. The selected candidate will assist with customer communication, invoice processing, payment tracking, CRM updates, basic accounting support, and general administrative responsibilities.

Key Responsibilities

• Answer and manage incoming phone calls professionally.
• Assist customers with inquiries, order updates, account questions, and service-related requests.
• Support CRM processes, including customer records, order tracking, invoice creation, credit memos, payment posting, and account updates.
• Create invoices, process credit memos, receive payments, and assist with invoice reconciliation.
• Perform basic accounting support, including payment tracking, invoice follow-up, and record maintenance.
• Maintain accurate customer, vendor, and transaction records.
• Coordinate with sales, warehouse, and operations teams regarding customer orders, product availability, and warehouse updates.
• Assist with warehouse-related activities when needed, including inventory coordination, order support, product checks, and documentation.
• Support general office administration, filing, data entry, scheduling, and internal communication.
• Help ensure smooth coordination between customers, sales, warehouse, and management teams.

Required Skills And Qualifications

• Strong verbal and written communication skills.
• Ability to answer phone calls and interact with customers professionally.
• Basic understanding of CRM systems and customer management workflows.
• Familiarity with invoices, payments, credit memos, and basic accounting concepts.
• Strong attention to detail and ability to maintain accurate records.
• Comfortable using Microsoft Office, Excel, email, and business software tools.
• Ability to multitask and manage daily priorities.
• Willingness to assist with warehouse operations when required.
• Reliable, professional, and eager to learn.

Preferred Qualifications

• Prior internship, office, customer service, accounting, or operations experience is preferred but not required.
• Experience with CRM platforms, QuickBooks, invoicing systems, or order management software is a plus.
• Interest in business operations, accounting supply chain, customer service, or warehouse coordination.

Compensation & Benefits

• Hourly Rate: $20 per hour, subject to workload, performance, and business needs – 40 hours / Week, Eligible for overtime pay.
• Paid Time Off: Twenty (20) hours in total of paid leave/vacation, in addition to company holidays.
• Retirement Plan: 401(k) eligibility with company contribution of up to 2% of annual salary, subject to plan eligibility requirements.
• Growth Opportunity: Eligibility for full-time conversion after the 90-day review period, including salary negotiation and eighty (80) hours in total of paid leave/vacation upon conversion to full-time status.

Hiring Timeline

We are looking to hire immediately.