Office Assistant II, Operations

Cypress-Fairbanks ISD; Houston (TX); On-site; USD 27,000 - 33,000; Full time

Job summary

Cypress-Fairbanks ISD is seeking an Administrative Support professional to handle bilingual Spanish/English communications, scheduling, and HR-related tasks. The role emphasizes confidentiality, customer service, and collaboration across departments.

Responsibilities include answering calls on the Spanish line, translating, onboarding tasks, recruitment events, and document management. Working days are 244, with salary guidance at CP3 level and a focus on reliable attendance.

Qualifications

• High School Diploma or GED required.
• Proficient in applied technology (Word, Excel, Access).
• Strong organizational, communication, and interpersonal skills required.
• Ability to prepare and receive detailed information and apply appropriate decision-making skills.
• Demonstrate personal integrity and ability to maintain a high level of confidentiality.
• Self-motivated, ability to handle multiple tasks, demonstrate leadership ability and work collaboratively.
• Ability to provide outstanding customer service and work with diverse groups.
• Bilingual proficiency (English/Spanish) required.

Responsibilities

• Answer and respond to incoming calls on the Spanish Line; route messages to appropriate staff. Backup for English Line; monitor door and visitor inquiries.
• Provide clerical support including data preparation, copies, mailing, and reports.
• File, store, and scan documents; ensure scanned copies are clear and legible.
• Assist managers with interpretations and translations as needed (verbal and written).
• Assist with applicant support, interview and meeting scheduling, onboarding tasks, and recruitment events.
• Track daily call-in absences and email to Operations team.
• Monitor letters; collaborate with managers to ensure timely processing and receipt.
• Prepare and track open enrollment campus transfers; work with HR leadership to create and mail non-select letters.
• Distribute retirement checklists; provide employee details to HR leadership for scheduling.
• Support in reviewing back-to-school forms and track completion.
• Develop and maintain instruction sheets and process guides.

Skills

Organizational skills

Communication skills

Interpersonal skills

Multitasking

Leadership ability

Team collaboration

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Job description

• Proficient in applied technology (Microsoft Word, Excel, Access, etc).
• Strong organizational, communication, and interpersonal skills required.
• Ability to prepare and receive detailed information and apply appropriate decision-making skills.
• Demonstrate personal integrity and ability to maintain a high level of confidentiality.
• Self-motivated, ability to handle multiple tasks, demonstrate leadership ability and work collaboratively.
• Ability to provide outstanding customer service and work with diverse groups.

Qualifications

• High School Diploma or GED equivalent.
• Proficient in applied technology (Microsoft Word, Excel, Access, etc).
• Strong organizational, communication, and interpersonal skills required.
• Ability to prepare and receive detailed information and apply appropriate decision-making skills.
• Demonstrate personal integrity and ability to maintain a high level of confidentiality.
• Self-motivated, ability to handle multiple tasks, demonstrate leadership ability and work collaboratively.
• Ability to provide outstanding customer service and work with diverse groups.
• Bilingual proficiency (English/Spanish) required

Terms Of Employment

244 days

Salary/Paygrade

$29,970 – CP3

Salary Range (based on experience) as set by the Board of Trustees for the school year.

Essential Functions

• Answer and respond to incoming calls on the Spanish Line; take accurate message and route them to the appropriate staff. Serve as backup for the English Line; monitor door and troubleshoot visitor inquiries.
• Maintain office equipment and common areas, manage visitor and interview sign-in processes, and provide clerical support including data preparation, copies, mailing, and reports.
• File, store, and scan documents; ensure scanned copies are clear and legible (e.g., driving records, training documents, etc.).
• Assist managers with interpretations and translations as needed (verbal and written).
• Assist with applicant support, interview and meeting scheduling, new hire onboarding tasks, and recruitment events.
• Track daily call-in absences and email to Operations team.
• Monitor reasonable assurance letters; collaborate with managers to ensure timely processing and receipt.
• Prepare and track open enrollment campus transfers; collaborate with Operations Assistant Director to create, print, and mail non-select letters.
• Distribute retirement checklist; provide employee details to the HR Assistant Director and assist in scheduling retirement appointments.
• Support HR Assistant Director in reviewing back-to-school annual forms information and track completion.
• Develop and maintain various instruction sheets and documents (e.g., EAC instructions, application process guides, job detail documents).
• Regular and reliable attendance is an essential job function.
• Perform other duties as assigned.
  

Working Conditions

Mental Demands/Physical Demands/Environmental Factors:

Work with frequent interruptions, maintain emotional control under stress. Repetitive hand motions; prolonged use of computer.