Office Assistant

Griswold Home Care for North Dallas, Garland & Rockwall; Red Bank (NJ); On-site; USD 45,000 - 55,000; Full time

Job summary

Griswold Home Care for North Dallas, Garland & Rockwall is seeking a diligent Care Coordinator to join our dynamic team. You will handle scheduling, client intakes, and field interactions, guiding families through our home care services with empathy and professionalism.

In this full-time role, you will conduct initial and follow-up visits, coordinate caregivers, and maintain compliant records while delivering exceptional customer service to clients and referral sources.

Qualifications

• Empathy and caring approach for clients.
• Strong verbal and written communication skills.
• High emotional intelligence.
• Creative problem solving abilities.
• Organized with strong documentation skills.

Responsibilities

• Support office manager with scheduling and admin duties.
• Conduct telephone intakes with new or potential clients.
• Perform initial home visits to explain services and obtain signed agreements.
• Execute follow-up visits with existing clients.
• Manage all scheduling, including replacement caregivers.
• Resolve client, family, and caregiver differences.
• Maintain files to meet internal, state, and federal standards.
• Coordinate and interview prospective caregivers.
• Select and interact with appropriate caregivers.
• Conduct service calls with prospective clients.

Skills

Nurturing ability

Strong verbal and written skills

High level of emotional intelligence

Creative problem solving skills

Organized and detail oriented

Job description

Join our dynamic team!

Salary: 50k plus $ 200.00 on call reimbursement

CARE COORDINATOR JOB DESCRIPTION

Care Coordinators are key personnel in the daily operations of a home care office. From answering the phones, to being in the field interacting with clients and referral sources, care coordinators scope of responsibility is varied, fast paced, and rewarding. A mix of social services, operations, customer service, finance, sales, recruiting, and human resources are all parts of a Care Coordinator's exciting role.

Care Coordinator Duties:

• Support office manager with scheduling, and administrative duties
• Conduct telephone intakes with new or potential clients
• Perform initial home visits with new or potential clients to explain services and obtain a signed service agreement
• Execute follow-up home visits with existing clients
• Manage all scheduling activities, including replacement and substitute caregivers
• Resolve client, family, and caregiver differences
• Maintain files to meet all internal, state, and Federal quality and compliance standards
• Coordinate, screen, and interview prospective caregivers
• Select and interact with appropriate caregivers
• Conduct service calls with prospective clients

CARE COORDINATOR JOB REQUIREMENTS

Essential Skills/Qualities:

• Nurturing ability (Caring, empathetic, compassionate)
• Articulate, withstrong verbal and written skillsand pleasant phone manner
• High level of emotional intelligence
• Creative problem solving skills
• Organized and detail oriented; good documentation skills.

Griswold Home Care is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, pregnancy status, sex, age, marital status, disability, sexual orientation, gender identity, or any other characteristics protected by law.

Job Type: Full-time