Care Coordinator

Griswold Home Care NJSCFL; Red Bank (NJ); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

On-call reimbursement

Job summary

Griswold Home Care NJSCFL in Red Bank, New Jersey, is seeking a full-time Care Coordinator to support the office with scheduling, telephone intakes, and initial home visits. You will explain services, obtain service agreements, and coordinate caregiver assignments while ensuring accurate documentation and compliance.

This role blends social services, operations, and customer service, requiring empathy, strong communication, and organizational skills.

Qualifications

• Experience coordinating schedules and caregiver activities.
• Excellent verbal and written communication.
• Strong documentation and record-keeping.

Responsibilities

• Support office manager with scheduling and admin duties.
• Conduct telephone intakes with new or potential clients.
• Perform initial home visits to explain services and obtain agreements.
• Execute follow-up visits with existing clients.
• Manage scheduling including replacements and substitutes.
• Coordinate, screen, and interview prospective caregivers.
• Maintain files meeting quality and compliance standards.
• Resolve client, family, and caregiver differences.

Skills

Scheduling

Telephone intake

Communication skills

Emotional intelligence

Organized

Documentation

Job description

Join our dynamic team! Salary: 50k plus $ 200.00 on call reimbursement

CARE COORDINATOR JOB DESCRIPTION

Care Coordinators are key personnel in the daily operations of a home care office. From answering the phones, to being in the field interacting with clients and referral sources, care coordinators scope of responsibility is varied, fast paced, and rewarding. A mix of social services, operations, customer service, finance, sales, recruiting, and human resources are all parts of a Care Coordinator's exciting role.

Care Coordinator Duties:

• Support office manager with scheduling, and administrative duties
• Conduct telephone intakes with new or potential clients
• Perform initial home visits with new or potential clients to explain services and obtain a signed service agreement
• Execute follow-up home visits with existing clients
• Manage all scheduling activities, including replacement and substitute caregivers
• Resolve client, family, and caregiver differences
• Maintain files to meet all internal, state, and Federal quality and compliance standards
• Coordinate, screen, and interview prospective caregivers
• Select and interact with appropriate caregivers
• Conduct service calls with prospective clients

Requirements CARE COORDINATOR JOB REQUIREMENTS

Essential Skills/Qualities:

• Nurturing ability (Caring, empathetic, compassionate)
• Articulate, with strong verbal and written skills and pleasant phone manner
• High level of emotional intelligence
• Creative problem solving skills
• Organized and detail oriented; good documentation skills.

Griswold Home Care is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, pregnancy status, sex, age, marital status, disability, sexual orientation, gender identity, or any other characteristics protected by law.

Job Type: Full-time