Care Coordinator

Charter Oak Home Care; Torrington (CT); On-site; USD 57,308,000 - 80,231,000; Full time

Benefits offered by this job

Matching 401K

Referral programs and bonuses

Paid training

Health Plan

Job summary

Charter Oak Home Care is seeking a Care Coordinator to support office operations and the scheduling and matching of clients with caregivers in the Torrington area. The role involves coordinating with clients, families, case managers, and staff, and managing daily caregiver-client schedules to balance needs and availability.

The position includes client intake, onboarding, and occasional home visits to ensure service satisfaction.

Qualifications

• Excellent interpersonal skills and ability to interact with clients, families and staff.
• Strong attention to detail in scheduling and documentation.
• Ability to work in a fast-paced, ever-changing environment and multitask.
• Familiarity with Google Business Suite and scheduling software.
• Reliability and ability to pass background checks and provide references.
• Eligibility to work in the U.S. and ability to communicate effectively.

Responsibilities

• Schedule care for clients in their home.
• Update client care plans and ensure accuracy.
• Communicate with clients, families and caregivers to ensure smooth delivery of care.
• Handle administrative tasks and report changes in client condition.
• Assist with manager-directed projects as needed.

Skills

Interpersonal skills

Attention to detail

Adaptability

Google Business Suite

Tools

Google Business Suite

Job description

Position

Full Time Hourly 40 hrs/week Mon - Fri 8am-5pm

Pay

$20-28/hour Hourly

Title

Care Coordinator

Job Description

Reporting to the Office Manager the Care Coordinator assists with office operations and the scheduling and matching of clients with caregivers to ensure the smooth operation of the region. The individual will be responsible for interacting with clients, client family members, case managers, office and field staff to ensure appropriate scheduling of clients. Responsible for making daily schedules for all caregivers and clients, balancing client needs with caregiver availability and overall company goals. The position primarily involves a significant amount of talking on the phone and working with our scheduling software to ensure that client/caregiver files are accurate and up to date in addition to following up with clients to ensure satisfaction. Assist with client intake and onboarding and complete client home visits as needed to ensure service satisfaction. Will have off hours phone on a rotation and assist with hiring and training new caregivers. Performs related duties as required. Any issues or questions can be directed to the Office Manager. Performs related duties as required.

Experience

Previous experience working in a similar role is a plus along with past supervision experience.

Who We Are

Family run since 1985 we have been fulfilling our motto, “Commitment to Serve,” helping Connecticut’s seniors remain independent in the comfort and security of their own homes. Our mission is to make the world better by helping more older adults remain in the comfort of home.

Responsibilities

• Schedule care for our clients in their home
• Update client care plans
• Communicate with clients their families and our caregivers to ensure the smooth delivery of care
• Administrative functions such as documentation of completion of tasks and report changes in the client’s condition
• As needed projects as required by manager

Requirements

• Excellent interpersonal skills
• Attention to detail
• Ability to work in a fast paced ever changing environment
• Ability to learn quickly, knowledge of the Google Business Suite
• Comfortable prioritizing multiple competing priorities and multi tasking
• Patience and ability to keep a level head amidst challenging circumstances.
• A desire to serve others, compassion for the elderly and good judgment
• Reliability
• Proof of eligibility to work in U.S.
• Can pass a background check and provide references

Benefits

• Matching 401K
• Referral programs and bonuses
• Paid training
• The satisfaction in knowing you’re making a difference in the life of another
• Health Plan

Charter Oak Home Care is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.