Office Assistant

Griswold Home Care NJSCFL; Red Bank (NJ); On-site; USD 50,000 - 54,000; Full time

Benefits offered by this job

On-call reimbursement

Job summary

Griswold Home Care NJSCFL seeks a Care Coordinator to handle front-office duties, client interactions, and caregiver coordination in a dynamic home care office.

The role includes performing telephone intakes, initial home visits, and scheduling, while maintaining compliant records. The candidate should be empathetic, organized, and possess strong verbal and written communication skills.

Qualifications

• Empathetic and compassionate approach to client care.
• Excellent verbal and written communication skills.
• High level of organization and attention to detail.

Responsibilities

• Answer phones and support office operations.
• Conduct telephone intakes with new or potential clients.
• Perform initial home visits to explain services and obtain signed agreements.
• Execute follow-up home visits with existing clients.
• Coordinate scheduling and replacement caregivers.
• Maintain files to meet internal, state, and federal standards.
• Screen and interview prospective caregivers.
• Coordinate service calls with prospective clients.

Skills

Empathy

Verbal communication

Written communication

Organizational skills

Problem solving

Job description

Join our dynamic team!

Salary: 50k plus $ 200.00 on call reimbursement

CARE COORDINATOR JOB DESCRIPTION

Care Coordinators are key personnel in the daily operations of a home care office. From answering the phones, to being in the field interacting with clients and referral sources, care coordinators scope of responsibility is varied, fast paced, and rewarding. A mix of social services, operations, customer service, finance, sales, recruiting, and human resources are all parts of a Care Coordinator's exciting role.

Care Coordinator Duties:

• Support office manager with scheduling, and administrative duties
• Conduct telephone intakes with new or potential clients
• Perform initial home visits with new or potential clients to explain services and obtain a signed service agreement
• Execute follow-up home visits with existing clients
• Manage all scheduling activities, including replacement and substitute caregivers
• Resolve client, family, and caregiver differences
• Maintain files to meet all internal, state, and Federal quality and compliance standards
• Coordinate, screen, and interview prospective caregivers
• Select and interact with appropriate caregivers
• Conduct service calls with prospective clients

CARE COORDINATOR JOB REQUIREMENTS

Essential Skills/Qualities:

• Nurturing ability (Caring, empathetic, compassionate)
• Articulate, withstrong verbal and written skillsand pleasant phone manner
• High level of emotional intelligence
• Creative problem solving skills
• Organized and detail oriented; good documentation skills.

Griswold Home Care is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, pregnancy status, sex, age, marital status, disability, sexual orientation, gender identity, or any other characteristics protected by law.

Job Type: Full-time