Office Assistant

Copa Health; Phoenix (AZ); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

PTO 3 weeks

10 holidays

Tuition reimbursement $3,000

401(k) with company match

Employee assistance program

Life insurance

Disability coverage

Job summary

Copa Health is seeking an Office Assistant to support the outpatient clinical team. You will help keep daily clinic operations running smoothly by assisting medical providers, case management staff, and members.

The role requires a High School diploma and 1–3 years of clerical experience; bilingual English/Spanish is preferred. Strong computer skills, EHR/EMR familiarity, and data entry are essential. This full‑time position offers comprehensive benefits and growth opportunities at Copa Health.

Qualifications

• High School Diploma or GED required or equivalent.
• 1–3 years in office clerical setting; medical/behavioral health experience preferred.
• Proficiency in typing and using computer software; familiarity with EHR/EMR, Word, Excel, PowerPoint and Internet.

Responsibilities

• Schedule member appointments and maintain service tickets.
• Collect and validate insurance information.
• Record no-shows and appointment changes.
• Create and maintain member charts.
• Compile clinical information as requested.
• Enter data into EHR/EMR and related systems.
• Make reminder calls to participants regarding appointments.

Skills

Bilingual English/Spanish

Organizational skills

Communication

Education

High School Diploma or GED

Tools

EHR/EMR systems

MS Word

MS Excel

MS PowerPoint

Job description

Who We Are

At Copa Health, we are committed to People First, fostering a culture of compassion, innovation, and impact. We support individuals and families across Arizona through high-quality behavioral health and integrated care services while also investing in the growth and well-being of our team.

Why Join Copa Health

At Copa Health, we prioritize the growth, well-being, and satisfaction of our team members. When you join our team, you’ll receive:

• Competitive salary and comprehensive benefits package
• Personalized Health Coverage – Receive a monthly, tax-free contribution to select the medical plan that works best for you, with guidance and support through our ICHRA program
• Dental and Vision Coverage to complement your health plan
• Generous PTO – up to 3 weeks in your first year, plus an additional wellness day to recharge
• 10 paid holidays annually
• Wellness Program, including access to mental health resources
• Tuition Reimbursement up to $3,000 to invest in your growth and career advancement
• Affordable Medical, Dental, and Vision plans to fit your needs
• 403(b) retirement plan with company match to help you plan for your future
• Employee Assistance Program with free coaching and therapy sessions
• Additional benefits including life insurance, disability coverage, pet insurance, and more

Description

Who We Are

At Copa Health, we are committed to People First, fostering a culture of compassion, innovation, and impact. We support individuals and families across Arizona through high-quality behavioral health and integrated care services while also investing in the growth and well-being of our team.

Why Join Copa Health

At Copa Health, we prioritize the growth, well-being, and satisfaction of our team members. When you join our team, you’ll receive:

• Competitive salary and comprehensive benefits package
• Personalized Health Coverage – Receive a monthly, tax-free contribution to select the medical plan that works best for you, with guidance and support through our ICHRA program
• Dental and Vision Coverage to complement your health plan
• Generous PTO – up to 3 weeks in your first year, plus an additional wellness day to recharge
• 10 paid holidays annually
• Wellness Program, including access to mental health resources
• Tuition Reimbursement up to $3,000 to invest in your growth and career advancement
• Affordable Medical, Dental, and Vision plans to fit your needs
• 403(b) retirement plan with company match to help you plan for your future
• Employee Assistance Program with free coaching and therapy sessions
• Additional benefits including life insurance, disability coverage, pet insurance, and more

Hourly rate - $16.00 - $17.00 DOE

Who We're Looking For

Copa Health is seeking a friendly, organized, and dependable Office Assistant to join our outpatient Clinical team. This role is essential to keeping daily clinic operations running smoothly while supporting medical providers, case management staff, and the members we serve.

Key Responsibilities

• Schedule member's appointments, ensures service tickets are in order.
• Collects and validates insurance information.
• Records no-show and appointment changes.
• Creates and maintains member charts.
• Compiles clinical information as requested.
• Collects, monitors, scans, and enters data/information into the electronic health records or as assigned.
• Completes reminder calls to the participants regarding their appointments.

Qualifications

• High School Diploma/GED.
• One (1) to three (3) years’ experience in office clerical setting. Medical and/or Behavioral health experience preferred.
• Proficiency in typing, using computer software, i.e., EHR/EMR systems, Word, Excel, and PowerPoint and Internet is essential.
• Complete all pre-employment and on-boarding paperwork, in a timely manner and be cleared to attend New Employee Orientation (NEO), as scheduled.
• Ability to obtain and maintain a Level One Fingerprint Clearance Card and any other required background checks.
• Bi-Lingual (English/Spanish), preferred.

Copa Health is an Equal Opportunity Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, disability status, protected veteran status, or any other characteristics protected by law. Pre-Employment Criminal Background and Drug Testing Required. EOE.