Office Assistant

American Plumbing Heating & Air; Oceanside (CA); On-site; USD 25,000 - 33,000; Part time

Benefits offered by this job

Free uniforms

Training & development

401(k) matching

Health insurance

Paid time off

Job summary

American Plumbing Heating & Air is seeking an administrative assistant with strong customer service and phone skills in Oceanside, CA. The role requires 3+ years of office experience, proficiency in MS Word and Excel, and the ability to multitask in a fast-paced environment.

Responsibilities include answering phones, scheduling, data entry, and coordinating daily operations. The position offers a starting hourly rate of $20+ with potential raises based on performance, and benefits after a

Qualifications

• Minimum of 3 years of verifiable call taking/office experience.
• Excellent working abilities with MS Word and Excel.
• Answering phones, dispatching, scheduling, data entry, and other office duties.
• Strong communication and organization skills.
• Must be self-motivated and able to work with little supervision.

Responsibilities

• Identify, investigate, and resolve customer issues in a timely manner using good customer service principles.
• Maintain AR and periodically contact customers for payment; send late notices.
• Coordinate and communicate to facilitate efficient daily operations.
• Call clients to set up appointments and maintain courteous interactions.
• Document actions by completing forms, logs, and records; generate written reports as needed.

Skills

Customer service

Phone skills

Multitasking

Data entry

Communication

Tools

MS Word

MS Excel

Job description

Benefits:

Free uniforms

Training & development

401(k) matching

Health insurance

Paid time off

SUMMARY

Needs to have great customer/phone skills, friendly, multitask, professional and be able to think quickly on his/her feet.

Duties include but are not limited to:

1. Applicant should have a minimum of 3 years of verifiable previous call taking/office experience. Must have excellent working abilities with MS Word and Excel. Answering phones, Dispatching, Scheduling, Data Entry, and other misc. Office duties. Capable of working with very little supervision and must be self motivated. Strong communication and organization skills. Accuracy in recording, compiling, and efficiently organizing information. Strong writing skills and good attitude. The starting hourly rate is $ 20 + depending on experience, abilities, and performance. Employee will receive raises as performance dictates. 90 day job trail period. Some benefits after 180 days (paid holidays, sick days). 1 week paid vacation after 1 year of employment. The applicant is to be drug free - testing and background check may be required.
2. Identifying, investigating and resolving customer issues in a timely and effective manner utilizing principles of good customer service.
3. Maintains AR current and periodically calls customers for payment, sends late notices, etc.
4. Coordinates and communicates to facilitate efficient daily operations.
5. Communicates clearly and is comfortable calling clients to set up appointments.
6. Maintains positive behaviors, approaches, attitudes and commitments to interpersonal service in regards to customers, visitors, and coworkers.
7. Enjoy doing basic administrative tasks, such as filing, office organizing, etc.
8. Documents actions by completing forms, logs, and records.
9. Prepares and generates written reports upon request.
10. Understands, interprets and applies general administrative and departmental policies and procedures.
11. Organizes and prioritizes work assignments.
12. Assist in processing payroll documentation and timekeeping records.
13. Basic computer skills, emails, etc.
14. Ability to manage multiple tasks and prioritize evectively.
15. Reliable and dependable with a consistent work history.
16. Team player and willingness to learn; training prvided.

Other duties as assigned.

This is a part time position. Pay is based on experience, starting at $ 20.00 per hr. + possibility to earn extra cash after hrs and on weekends.

Office Hours 8am-5pm M-F.