Office Assistant

Imperial Dade; Kailua (HI); On-site; USD 34,000 - 45,000; Full time

Job summary

Imperial Dade Kailua, HI is seeking an Office Assistant to interact with customers, process orders, and provide information about our products and services.

The role runs Monday through Friday from 7:30 am to 4:30 pm, at an hourly rate of $19.00. You will answer calls, interface with customers by phone or in person, support sales, provide substitutions for out-of-stock items, and escalate issues to the manager when needed.

Qualifications

• High school diploma or GED required.
• At least 2 years of customer service experience.
• Proficient in MS Office and data entry.

Responsibilities

• Answer customers’ calls promptly in a friendly, professional manner.
• Interface with customers by telephone, electronically, or face-to-face.
• Assist in increasing sales by recommending products and promotions.
• Provide substitutions to optimize fill rates for out-of-stock items.
• Escalate customer information and needs to the customer service manager when needed.

Skills

Customer service

Data entry

Excellent communication

Outgoing personality

Education

High school diploma or GED

Tools

MS Office

Job description

Office Assistantwill interact with customers, process orders, and provide information in response to customers’ inquiries, concerns, and requests about our products and services.

The schedule for this position is Monday through Friday from 7:30 am - 4:30 pm and pays an hourly rate of $19.00 per hour.

You will:

• Answer customers’ calls in a prompt, friendly, and professional manner.
• Interface with customers by telephone, electronically, or face-to-face
• Assist in increasing sales and profitability for each account by suggesting new and complementary products and by participating in sales promotions.
• Optimize fill rates by providing substitutions for out-of-stock or discontinued items
• When necessary, escalat customer information, problems/needs, and requests to the customer service manager.

You have:

• High school diploma, GED, or equivalent
• 2 years of customer service experience
• Proficiency in MS Office and familiarity with using other software
• 2 years of data entry experience
• Excellent communication skills
• An outgoing personality, an eager attitude to help others