Office Assistant

The Learning Experience; Cedar Park (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

The Learning Experience is seeking an Office Assistant to oversee the financial and operational performance of the Center. The role emphasizes applying business acumen to customer engagement and leading people, creating an environment where teams can thrive.

Key duties include driving revenue, managing payroll and schedules, recruiting top talent, forecasting enrollment, and maintaining accurate billing and vendor relations to support smooth daily operations.

Qualifications

• 3+ years’ experience in retail/store management or equivalent leadership roles.
• Demonstrated leadership with at least 2+ years in a customer-facing sales setting.
• Ability to leverage data to understand business performance and guide decisions.
• Bachelor’s degree preferred but not required depending on experience.

Responsibilities

• Drives financial performance and productivity for all center operations.
• Analyzes and reconciles monthly P&L statements and creates action plans.
• Hires talent and maintains a fully staffed center with high performers.
• Manages labor and approves final work schedules to maintain proper ratios.
• Forecasts enrollment and coordinates budgeting for the center.
• Processes payroll with accurate timekeeping systems.
• Manages inventory including office supplies, food, curriculum, and recognition items.
• Oversees vendor relationships for facilities maintenance and tech support.
• Ensures accurate billing, receivables, and collections.
• Leads team meetings with Center Director to set direction and share information.

Skills

Retail Management

Customer-facing Sales

Data Analysis

Leadership

Education

Bachelor's degree preferred

Job description

Office Assistant at The Learning Experience are responsible for the financial and operational performance of the Center. They have an essential ability to apply their business acumen to customer engagement and leading people, ultimately creating an environment where others can thrive.

Role Responsibilities

• Drives financial performance and productivity for all operational aspects of the center
• Effectively analyzes and reconciles monthly P&L statements; creates action plans based on past performance and forecasted occupancy
• Hires outstanding talent and ensures center is fully staffed with high performing teachers
• Effectively manages labor; Approves all final work schedules to ensure appropriate ratios are always intact
• Forecasts future enrollment based on annual graduation
• Processes payroll, ensuring the accuracy of timekeeping systems
• Manages center inventory- office supplies, food, curriculum, staff recognition items, etc.
• Manages all vendor relationships- organizes facilities maintenance and technology support
• Ensures parent billings, account receivables and collections are accurate and precise
• In partnership with Center Director, conducts team meetings to communicate important information and set a direction

Customer Engagement

• Executes marketing brand campaigns within the center and implements local marketing activities.
• Oversees Work and Family program- building new relationships with community and business leaders (Housing Communities, Chamber of Commerce, Local Businesses)
• Effectively uses social media channels for parent engagement and retention
• Nurtures leads through scheduling and conducting tours; follows up with potential families to secure enrollment.
• Leads tours, highlighting key features of our brand and the center and maintains strong connections with potential customers
• Has a strong understanding of the childcare offerings within the community
• Maintains the lead tracking portal and customer database
• Coordinates the registration process and maintains customer and employee information in center systems
• Responsible for communications to families (i.e. billing, newsletters)
• Plans and manages budget for “parent pleasers”

Qualifications

• 3+ years’ experience in retail/store management - cross-industry experience is welcome
• Demonstrated leadership ability with a minimum of 2+ years of experience in a customer-facing sales setting
• Ability to leverage data to understand the business and make decisions
• Bachelor’s degree preferred