Receptionist

The Learning Experience #343; Brooklyn (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Bonus based on performance

Opportunity for advancement

Training & development

Job summary

A leading educational childcare provider in Brooklyn is seeking a Receptionist responsible for the operational and financial performance of the center. The ideal candidate will have over 3 years of customer service or management experience, demonstrated leadership, and the ability to engage effectively with families. This role requires strategic planning in marketing and customer relations while managing staff and operations. A Bachelor's degree is preferred, and the position comes with opportunities for advancement and performance bonuses.

Qualifications

• 3+ years’ experience in receptionist/customer service/retail/store management.
• Minimum of 2+ years of experience in a customer-facing sales setting.
• Ability to leverage data for business decisions.
• Bachelor’s degree preferred.

Responsibilities

• Drive financial performance and productivity for all operational aspects of the center.
• Effectively analyze monthly performance and create action plans.
• Hire and manage talent to ensure full staffing.
• Execute marketing campaigns and nurture customer relationships.
• Forecasts future enrollment based on annual graduation.
• Processes payroll, ensuring the accuracy of timekeeping systems.
• Manages center inventory- office supplies, food, curriculum, staff recognition items, etc.
• Manages all vendor relationships- organizes facilities maintenance and technology support.
• Ensures parent billings, account receivables and collections are accurate and precise.
• In partnership with Center Director, conducts team meetings to communicate important information and set a direction.

Skills

Customer service skills

Leadership

Data analysis

Communication

Education

Bachelor’s degree preferred

Job description

Benefits

• Bonus based on performance
• Opportunity for advancement
• Training & development

Receptionist at The Learning Experience are responsible for the "brand look" of the financial and operational performance of the Center. They have an essential ability to apply their business acumen to customer engagement and leading people, ultimately creating an environment where others can thrive.

Role Responsibilities

OPERATIONS AND PEOPLE LEADERSHIP

• Drives financial performance and productivity for all operational aspects of the center
• Effectively analyzes and reconciles monthly P&A; creates action plans based on past performance and forecasted occupancy
• Hires outstanding talent and ensures center is fully staffed with high performing teachers
• Effectively manages labor; Approves all final work schedules to ensure appropriate ratios are always intact
• Forecasts future enrollment based on annual graduation
• Processes payroll, ensuring the accuracy of timekeeping systems
• Manages center inventory- office supplies, food, curriculum, staff recognition items, etc.
• Manages all vendor relationships- organizes facilities maintenance and technology support
• Ensures parent billings, account receivables and collections are accurate and precise
• In partnership with Center Director, conducts team meetings to communicate important information and set a direction

CUSTOMER ENGAGEMENT

• Executes marketing brand campaigns within the center and implements local marketing activities.
• Oversees Work and Family program- building new relationships with community and business leaders (Housing Communities, Chamber of Commerce, Local Businesses)
• Effectively uses social media channels for parent engagement and retention
• Nurtures leads through scheduling and conducting tours; follows up with potential families to secure enrollment.
• Leads tours, highlighting key features of our brand and the center and maintains strong connections with potential customers
• Has a strong understanding of the childcare offerings within the community
• Maintains the lead tracking portal and customer database
• Coordinates the registration process and maintains customer and employee information in center systems
• Responsible for communications to families (i.e. billing, newsletters)
• Plans and manages budget for “parent pleasers”

Qualifications

• 3+ years’ experience in receptionist/customer service/retail/store management - cross-industry experience is welcome
• Demonstrated leadership ability with a minimum of 2+ years of experience in a customer-facing sales setting
• Ability to leverage data to understand the business and make decisions
• Bachelor’s degree preferred