Receptionist

Camelot Care Centers; New York (NY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Bonus based on performance

Opportunity for advancement

Training & development

Job summary

Camelot Care Centers is seeking an experienced Receptionist in New York City to enhance customer engagement and manage operational performance. The ideal candidate will have over 3 years of experience in customer service and leadership within sales environments, and will be responsible for staffing, financial analyses, and executing marketing campaigns. This role offers opportunities for professional growth, training, and performance-based bonuses. Applicants are encouraged if they possess a Bachelor's degree or equivalent experience.

Qualifications

• 3+ years of experience in receptionist/customer service/retail/store management.
• Minimum of 2+ years of leadership experience in a customer-facing sales setting.

Responsibilities

• Drive financial performance and productivity for all operational aspects of the center.
• Effectively analyze and reconcile monthly P&L statements.
• Hire outstanding talent to ensure the center is fully staffed.
• Manage labor and approve work schedules.
• Process payroll ensuring accuracy.
• Execute marketing brand campaigns and local marketing activities.

Skills

Customer service

Leadership

Data analysis

Marketing execution

Education

Bachelor's degree

Job description

Benefits:

• Bonus based on performance
• Opportunity for advancement
• Training & development

Receptionist at The Learning Experience are responsible for the "brand look" of the financial and operational performance of the Center. They have an essential ability to apply their business acumen to customer engagement and leading people, ultimately creating an environment where others can thrive.

Role Responsibilities:

OPERATIONS AND PEOPLE LEADERSHIP

• Drives financial performance and productivity for all operational aspects of the center
• Effectively analyzes and reconciles monthly P&L statements; creates action plans based on past performance and forecasted occupancy
• Hires outstanding talent and ensures center is fully staffed with high performing teachers
• Effectively manages labor; Approves all final work schedules to ensure appropriate ratios are always intact
• Forecasts future enrollment based on annual graduation
• Processes payroll, ensuring the accuracy of timekeeping systems
• Manages center inventory‑office supplies, food, curriculum, staff recognition items, etc.
• Manages all vendor relationships- organizes facilities maintenance and technology support
• Ensures parent billings, account receivables and collections are accurate and precise
• In partnership with Center Director, conducts team meetings to communicate important information and set a direction

CUSTOMER ENGAGEMENT

• Executes marketing brand campaigns within the center and implements local marketing activities.
• Oversees Work and Family program- building new relationships with community and business leaders (Housing Communities, Chamber of Commerce, Local Businesses)
• Effectively uses social media channels for parent engagement and retention
• Nurtures leads through scheduling and conducting tours; follows up with potential families to secure enrollment.
• Leads tours, highlighting key features of our brand and the center and maintains strong connections with potential customers
• Has a strong understanding of the childcare offerings within the community
• Maintains the lead tracking portal and customer database
• Coordinates the registration process and maintains customer and employee information in center systems
• Responsible for communications to families (i.e. billing, newsletters)
• Plans and manages budget for “parent pleasers”

Qualifications:

• 3+ years’ experience in receptionist/customer service/retail/store management - cross-industry experience is welcome
• Demonstrated leadership ability with a minimum of 2+ years of experience in a customer-facing sales setting
• Ability to leverage data to understand the business and make decisions
• Bachelor’s degree preferred