Office Administrator - Scheduling, Billing & Customer Care

IICRC; Austin (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

401(k) matching

Job summary

SERVPRO of Bordentown/Pemberton is seeking an Office Admin who will support daily operations, handle calls, organize job files, and assist with billing, scheduling, and recruiting activities. The role emphasizes strong customer service, multitasking, and meticulous data entry in a fast-paced service environment.

This position offers 40 hours per week with overtime as needed, a focus on training and development, and a team-oriented culture dedicated to helping customers recover from property

Qualifications

• 2+ years of administrative or office-related experience.
• Experience with billing, quality assurance, and scheduling is a plus.
• Experience in a service industry environment is a plus.
• Polite, confident, and excellent customer service skills, including listening and questioning.
• Excellent organizational skills, ability to multi-task, and strong attention to detail.
• Ability to learn new software, including Xactimate and proprietary software.
• Minimum of HSD/GED.

Responsibilities

• Prepare and organize job files and complete internal quality reviews upon job completion.
• Prepare job estimates and billing invoices.
• Answer phone calls and coordinate crew and job scheduling.
• Assist in employment recruiting activities.
• Office administrative duties such as preparing email and written correspondence.
• Perform detailed and accurate data entry.
• Ensure the office is adequately stocked with supplies and materials.
• Assist other departments, as needed.

Skills

Phone skills

Analytical skills

Multitasking

Customer service

Organizational skills

Office software

Google Workspace

Xactimate

Education

HSD/GED

Tools

Xactimate

Proprietary software

Job description

SERVPRO of Bordentown/Pemberton is seeking an Office Admin who will support daily operations, handle calls, organize job files, and assist with billing, scheduling, and recruiting activities. The role emphasizes strong customer service, multitasking, and meticulous data entry in a fast-paced service environment.

This position offers 40 hours per week with overtime as needed, a focus on training and development, and a team-oriented culture dedicated to helping customers recover from property