Off-Field Operations Specialist – Athlete Experience

DICK'S Sporting Goods, Inc.; Crofton (MD); On-site; USD 25,000 - 36,000; Full time

Job summary

DICK'S Sporting Goods, Inc. is seeking a Specialist – Off Field Operations to support critical store processes and keep athletes ready for shoppers. You will work with teammates to ensure inventory accuracy, efficient fulfillment, and consistent execution on the sales floor.

You’ll engage customers, share product knowledge, and help onboard team members while upholding safety and store policies. This role emphasizes teamwork, precision, and reliability in a fast-paced retail environment.

Qualifications

• High School Diploma or Equivalent required.
• 1-3 years of experience preferred in retail or customer-facing roles.
• Previous retail or customer-facing experience preferred.

Responsibilities

• Delivers an outstanding athlete experience by proactively engaging athletes to understand their shopping needs and create a world-class athlete experience and providing clear, accurate, and knowledgeable information about products and assortment.
• Anticipates the needs of the athlete; actively drives sales through product and services recommendations and a deep understanding of athlete needs.
• Assists with onboarding and training of new and existing team members (as subject matter expert of their area of the store), focusing on best practices, expectational selling skills, and key operational processes.
• Serves as a go-to expert in designated process categories, ensuring smooth execution and high productivity.
• Demonstrates efficiency and effectiveness in process execution while maintaining an athlete-first mindset; ensures products are ready for athletes to purchase and athletes are engaged when, where, and how they want.
• Upholds company merchandising and presentation standards by following established floor set plans, signage requirements, price changes, inventory presentation, replenishment standards, etc.
• Promotes and drives customer participation in company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
• Creates a store environment where everyone, both teammates and athletes, are always welcome and treated with respect.

Skills

Customer-facing experience

Retail environment

Education

High School Diploma or Equivalent

Job description

DICK'S Sporting Goods, Inc. is seeking a Specialist – Off Field Operations to support critical store processes and keep athletes ready for shoppers. You will work with teammates to ensure inventory accuracy, efficient fulfillment, and consistent execution on the sales floor.

You’ll engage customers, share product knowledge, and help onboard team members while upholding safety and store policies. This role emphasizes teamwork, precision, and reliability in a fast-paced retail environment.