Athlete-First Off-Field Operations Specialist

DICK'S Sporting Goods, Inc.; Lewisville (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

DICK’S Sporting Goods, Inc. is seeking a Specialist – Off Field Operations to help keep the store running smoothly and athlete-ready. You'll deliver an outstanding customer experience, drive product knowledge, and collaborate with teammates to maintain inventory accuracy and strong execution.

The role emphasizes onboarding and training, adherence to safety and procedures, and promoting company programs. A High School Diploma and 1–3 years in retail or customer-facing roles are preferred.

Qualifications

• High School Diploma or equivalent required.
• 1-3 years of experience preferred.
• Previous retail or customer-facing experience preferred.

Responsibilities

• Delivers an outstanding athlete experience by engaging athletes to understand shopping needs and providing clear, accurate product information.
• Anticipates athlete needs and drives sales through product recommendations and understanding of athlete needs.
• Assists with onboarding and training of new and existing team members as subject matter expert for store area.
• Serves as go-to expert in designated process categories to ensure smooth execution and high productivity.
• Maintains athlete-first mindset and ensures products are ready for purchase and athletes are engaged as needed.
• Upholds merchandising and presentation standards including floor sets, signage, price changes, and replenishment.
• Promotes customer participation in company programs (loyalty, warranty, private label credit card, etc.).
• Creates a welcoming environment where teammates and athletes are treated with respect and safety procedures are followed.

Skills

Customer service

Retail experience

Communication

Education

High school diploma or equivalent

Job description

DICK’S Sporting Goods, Inc. is seeking a Specialist – Off Field Operations to help keep the store running smoothly and athlete-ready. You'll deliver an outstanding customer experience, drive product knowledge, and collaborate with teammates to maintain inventory accuracy and strong execution.

The role emphasizes onboarding and training, adherence to safety and procedures, and promoting company programs. A High School Diploma and 1–3 years in retail or customer-facing roles are preferred.