Athlete Experience & Store Ops Specialist

DICK'S Sporting Goods, Inc.; Chula Vista (CA); On-site; USD 28,000 - 39,000; Full time

Job summary

DICK'S Sporting Goods is seeking a Specialist – Off Field Operations to support critical store processes and ensure the store stays athlete-ready. You will engage athletes, provide product knowledge, and uphold service standards to drive efficient operations.

The role emphasizes collaboration, accuracy in inventory and fulfillment, and adherence to safety and loss prevention policies in a fast-paced retail environment. Training and teamwork are key to success.

Qualifications

• 1–3 years of experience in retail or customer-facing roles preferred.

Responsibilities

• Delivers an outstanding athlete experience by engaging athletes to understand shopping needs and provide accurate product information.
• Anticipates athlete needs; drives sales through product/service recommendations.
• Assists with onboarding and training of new team members in designated store areas.
• Serves as a go-to expert in designated process categories to ensure smooth execution.
• Maintains merchandising standards, pricing changes, inventory presentation, and replenishment.
• Promotes customer participation in company programs (loyalty, warranties, private label card).

Education

High School Diploma or Equivalent

Job description

DICK'S Sporting Goods is seeking a Specialist – Off Field Operations to support critical store processes and ensure the store stays athlete-ready. You will engage athletes, provide product knowledge, and uphold service standards to drive efficient operations.

The role emphasizes collaboration, accuracy in inventory and fulfillment, and adherence to safety and loss prevention policies in a fast-paced retail environment. Training and teamwork are key to success.