Store Operations Specialist: Athlete Experience Leader

DICK'S Sporting Goods, Inc.; Hagerstown (MD); On-site; USD 25,000 - 36,000; Full time

Job summary

DICK’S Sporting Goods is seeking a Specialist – Off Field Operations to support critical store processes, drive inventory accuracy, and ensure athlete-ready readiness on the floor. You will engage athletes, provide product information, and contribute to smooth daily operations in a fast-paced retail environment.

The role emphasizes customer service, teamwork, and adherence to safety and company standards, with opportunities for training and advancement within a dynamic sporting goods retailer.

Qualifications

• High School Diploma or Equivalent 1-3 years of experience.
• Previous retail or customer-facing experience preferred.

Responsibilities

• Delivers an outstanding athlete experience by engaging athletes and providing product information.
• Anticipates the needs of the athlete; actively drives sales through product and services recommendations.
• Assists with onboarding and training of new and existing team members.
• Serves as go-to expert in designated process categories to ensure smooth execution.
• Upholds merchandising and presentation standards and supports loyalty programs.
• Creates an inclusive store environment and ensures safety and loss prevention policies.

Skills

Customer service

Sales

Teamwork

Education

High School Diploma or Equivalent

Job description

DICK’S Sporting Goods is seeking a Specialist – Off Field Operations to support critical store processes, drive inventory accuracy, and ensure athlete-ready readiness on the floor. You will engage athletes, provide product information, and contribute to smooth daily operations in a fast-paced retail environment.

The role emphasizes customer service, teamwork, and adherence to safety and company standards, with opportunities for training and advancement within a dynamic sporting goods retailer.