OEM Customer Success Manager & Operations

C.E. Smith Company, Inc.; Greensboro (NC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health/dental/vision insurance

401(k) with company match

Job summary

CE Smith Company seeks a Customer Service Manager to lead our OEM customer service operations. You will manage day-to-day client relations, order management, and service operations for select accounts, serving as the primary liaison among customers, sales, engineering, and production teams.

You will develop strong account teams, establish workflows, response-time standards, and cross-functional processes to ensure on-time delivery and customer satisfaction.

Qualifications

• Minimum high school diploma required; a bachelor's degree or 3–5 years in related roles is preferred.
• Experience in manufacturing, industrial, or distribution environments is strongly preferred.
• Proficiency with CRM/ERP systems (Salesforce, NetSuite, Epicor, SAP) and MS Excel is expected.
• Excellent organization and ability to manage multiple accounts with accuracy.
• Team player who collaborates with sales, engineering, quality, and production.

Responsibilities

• Serve as the primary operational contact for key B2B accounts and manage client relationships.
• Oversee order intake, PO accuracy, lead-time management, and schedule alignment with production.
• Coordinate with sales, engineering, quality, and production to support product releases.
• Monitor orders, resolve delays, and handle escalations and returns efficiently.
• Provide forecasting input for inventory and workflow scheduling across accounts.

Skills

Highly organized

Team player

Multi-account juggling

Excellent communication

Education

High school diploma

Bachelor's degree

Tools

Salesforce

NetSuite

Epicor

SAP

Microsoft Excel

Job description

CE Smith Company seeks a Customer Service Manager to lead our OEM customer service operations. You will manage day-to-day client relations, order management, and service operations for select accounts, serving as the primary liaison among customers, sales, engineering, and production teams.

You will develop strong account teams, establish workflows, response-time standards, and cross-functional processes to ensure on-time delivery and customer satisfaction.