Strategic OEM Customer Success Leader - Remote

Aston Carter; Allentown (Lehigh County); Remote; USD 110,000 - 130,000; Full time

Benefits offered by this job

Medical

Dental & Vision

401(k) Retirement Plan

Pre-tax and Roth options

Life Insurance

Disability coverage

HSA (Health Savings Account)

Transit benefits

Employee Assistance Program

Job summary

Aston Carter is seeking a Strategic Customer Success Manager to lead OEM customer relationships and ensure alignment between demand, operations, and business objectives. You will own the S&OP cadence, guide quarterly reviews, and drive long-term growth while coordinating across planning, supply chain, and engineering teams.

The role requires executive presence, strong analytics, and experience in the OEM manufacturing sector (medical device a plus).

Qualifications

• Experience managing complex OEM customer relationships and executive stakeholders.
• Proven ability to balance strategic account management with operational execution.
• Strong analytical and problem-solving capabilities.

Responsibilities

• Own the commercial relationship for strategic OEM customers across product lines and sites.
• Lead QBRs, strategic planning, and commercial discussions with executives.
• Align customer growth with capacity plans and operational capabilities.
• Identify opportunities for organic growth and strategic partnerships.
• Coordinate customer requirements across functions for new product introductions.
• Escalate and resolve customer-impacting issues with cross-functional teams.
• Drive continuous improvement in forecast accuracy and delivery performance.

Skills

OEM customer relationships

Executive presence

S&OP/SIOP

Demand planning

Forecasting

Cross-functional collaboration

Analytical problem solving

Excel

Power BI

ERP systems (Epicor)

Education

Bachelor's in Business Administration, Supply Chain, Operations Management, or related

Master's degree preferred

Experience in FDA-regulated environments

Tools

Epicor ERP

Power BI

Job description

Aston Carter is seeking a Strategic Customer Success Manager to lead OEM customer relationships and ensure alignment between demand, operations, and business objectives. You will own the S&OP cadence, guide quarterly reviews, and drive long-term growth while coordinating across planning, supply chain, and engineering teams.

The role requires executive presence, strong analytics, and experience in the OEM manufacturing sector (medical device a plus).