Healthcare Customer Care & Operations Coordinator

Siemens Healthineers AG; Cary (NC); On-site; USD 57,000 - 79,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Life Insurance

Disability Insurance

Parking/Transit

Paid Time Off

Sick Time

Job summary

Siemens Healthineers AG in Cary, NC is seeking a Customer Service Support Operator to coordinate field resource planning and service delivery for diagnostic equipment. You will ensure 24/7 support, manage time-sensitive workloads, and communicate effectively with customers and internal teams.

The role requires 2-5 years in a customer-relations role, an Associate degree or equivalent, and strong organizational and MS Office skills.

Qualifications

• 2-5 years of experience in a customer relationship related role in a fast-paced environment.
• Positive attitude and passion for customer service.
• Able to manage competing priorities while meeting KPIs and quality targets.
• Experience communicating ideas to internal teams and customers.
• Excellent organizational skills and ability to prioritize.

Responsibilities

• Coordinate planning and service delivery of field resources to complete reactive and proactive service activities.
• Ensure 24/7 support and timely, accurate scheduling of service events.
• Collaborate with customers, Internal Technical Support, and Field Personnel to align with contracts.

Skills

Customer service

Communication

Time management

Interpersonal skills

MS Office

Education

Associate degree or equivalent experience

Tools

MS Office (Word, PowerPoint, Excel, Outlook)

Job description

Siemens Healthineers AG in Cary, NC is seeking a Customer Service Support Operator to coordinate field resource planning and service delivery for diagnostic equipment. You will ensure 24/7 support, manage time-sensitive workloads, and communicate effectively with customers and internal teams.

The role requires 2-5 years in a customer-relations role, an Associate degree or equivalent, and strong organizational and MS Office skills.