Order & Customer Care Specialist (Medical Devices)

SchureMed; Abington (MA); On-site; USD 42,000 - 56,000; Full time

Job summary

SchureMed, a Boston-area medical device manufacturer, is seeking a Customer Service Representative to own order flow, customer communications, and cross-team coordination. You will manage accounts and orders, respond to inquiries, and coordinate with distribution partners to ensure on-time delivery.

RMAs will be initiated promptly, and you will monitor communications for potential issues. Requirements include 2+ years in customer service/order management, clear written and verbal communication,

Qualifications

• 2+ years customer service/order management experience (manufacturing or medical device a plus).
• Clear written and verbal communication; calm, solutions-oriented style.
• Proficiency with QuickBooks Desktop 2024 (Enterprise) and basic UPS/FedEx tools.
• Strong attention to detail, organization, and follow-through.
• Bonus: CRM experience; familiarity with RMAs, lot/serial tracking, or ISO 13485.

Responsibilities

• Manage accounts and orders to meet customer needs and business requirements; communicate proactively (order acknowledgments, shipping details, delays).
• Process customer orders accurately and on time via email, phone, and fax.
• Serve as the primary contact for product and order inquiries.
• Coordinate with third-party distribution partners to ensure accurate, on-time delivery.
• Initiate RMAs promptly and keep customers informed throughout the return process.
• Monitor all communication channels for potential complaints and escalates immediately to Quality.
• Follow internal customer service procedures and standards; maintain compliance with corporate policies and quality system requirements.
• Perform other duties as assigned.

Skills

Communication skills

Customer service

Detail orientation

Tools

QuickBooks Desktop 2024 (Enterprise)

UPS/FedEx tools

Job description

SchureMed, a Boston-area medical device manufacturer, is seeking a Customer Service Representative to own order flow, customer communications, and cross-team coordination. You will manage accounts and orders, respond to inquiries, and coordinate with distribution partners to ensure on-time delivery.

RMAs will be initiated promptly, and you will monitor communications for potential issues. Requirements include 2+ years in customer service/order management, clear written and verbal communication,