OD Coordinator — Patient Experience & Vision Care

Colonial Group; Millington, Northern (TN, KY); Hybrid; USD 35,818,000 - 40,116,000; Full time

Benefits offered by this job

Vision Coverage)

Paid Parental Leave

Bereavement Leave

401 (k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

And more!

Job summary

Visionworks is seeking an OD Coordinator who serves as the face of our Exam Practice, guiding patients through the Visionworks experience with a friendly, knowledgeable approach. The role includes training and scheduling OD Techs and supporting the exam lane, optics, and services to meet patient needs.

You will handle administrative tasks, coordinate patient flow, and ensure accurate records while contributing to a welcoming in-store atmosphere and high-quality eye care experiences.

Qualifications

• Related customer or patient experience preferred, but not necessary.
• HS diploma, GED or equivalent related job experience.
• Licensed OD Techs will have/maintain a State Opticians License

Responsibilities

• Maintain complete and accurate patient records before conducting preliminary testing.
• Introduce patient to OD and provide OD with important patient information.
• Transition patient from doctor to sales floor and educate on products and services.
• Restocking inventory, cleaning equipment, and answering phones to meet patient needs.
• Count the Optometrist’s daily revenue and prepare for deposit.
• Prepare Technician work schedules to meet demand.

Skills

Customer service

Communication

Education

HS diploma/GED

Job description

Visionworks is seeking an OD Coordinator who serves as the face of our Exam Practice, guiding patients through the Visionworks experience with a friendly, knowledgeable approach. The role includes training and scheduling OD Techs and supporting the exam lane, optics, and services to meet patient needs.

You will handle administrative tasks, coordinate patient flow, and ensure accurate records while contributing to a welcoming in-store atmosphere and high-quality eye care experiences.