OD Care Coordinator & Patient Experience Lead

VisionWorks; Frankfort (KY); On-site; USD 17,000 - 19,000; Full time

Benefits offered by this job

Vision Coverage

Parental Leave

Bereavement Leave

401(k) Savings

Paid Time Off

Milestone anniversary awards

Medical & Dental

Job summary

Visionworks is seeking an OD Coordinator to be the face of our Exam Practice, guiding patients through the vision care journey with a warm, human approach. You will assist with training and scheduling OD Techs, while sharing knowledge about eye health, optics, and our vision care services.

You will help transition patients from the doctor to the sales floor, educate staff on products, and support daily operations to maintain the exam lane and patient experience.

Qualifications

• Related customer or patient experience preferred, but not necessary.
• HS diploma, GED or equivalent related job experience.
• Licensed OD Techs will have/maintain a State Opticians License.

Responsibilities

• Maintain complete and accurate patient records before conducing preliminary testing.
• Introduce patient to OD and provide OD with important patient information.
• Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs.
• Execute day-to-day operational activities to support the store's exam lane maintenance and patient experience goals including restocking inventory, cleaning equipment, and answering phones to meet additional patient needs.
• Count the Optometrist's daily revenue and prepare for deposit.
• Prepare the Technician work schedules to meet patient/Doctor demand.

Skills

Customer experience

Education

HS diploma or equivalent

Job description

Visionworks is seeking an OD Coordinator to be the face of our Exam Practice, guiding patients through the vision care journey with a warm, human approach. You will assist with training and scheduling OD Techs, while sharing knowledge about eye health, optics, and our vision care services.

You will help transition patients from the doctor to the sales floor, educate staff on products, and support daily operations to maintain the exam lane and patient experience.