Vision Care OD Coordinator – Patient Experience Lead

Visionworks of America; Frankfort (KY); On-site; USD 17,000 - 19,000; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401 (k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

Job summary

Visionworks is seeking a charismatic OD Coordinator to be the face of our Exam Practice, ensuring the best possible journey for every patient. You will assist with the training and scheduling of OD Techs and bring knowledge of eye health, optics, and managed vision care to guide patients through the Visionworks experience.

Responsibilities include maintaining patient records, transitioning patients from doctor to sales floor, supporting exam lane operations, restocking, and scheduling to meet

Qualifications

• Related customer or patient experience preferred, but not necessary.
• HS diploma, GED or equivalent related job experience
• Licensed OD Techs will have/maintain a State Opticians License

Responsibilities

• Maintain complete and accurate patient records before conducing preliminary testing.
• Introduce patient to OD and provide OD with important patient information.
• Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs.
• Executeday-to-day operational activities to support the store's exam lane maintenance and patient experience goals including: restocking inventory, cleaning equipment, and answering phones to meet additional patient needs.
• Count the Optometrist’s daily revenue and prepare for deposit.
• Prepare the Technician work schedules to meet patient/Doctor demand.

Skills

Customer service

Eyewear knowledge

Multitasking

Education

HS Diploma or GED

OD Technician License

Job description

Visionworks is seeking a charismatic OD Coordinator to be the face of our Exam Practice, ensuring the best possible journey for every patient. You will assist with the training and scheduling of OD Techs and bring knowledge of eye health, optics, and managed vision care to guide patients through the Visionworks experience.

Responsibilities include maintaining patient records, transitioning patients from doctor to sales floor, supporting exam lane operations, restocking, and scheduling to meet