OD Coordinator — Patient Experience Champion

Colonial Group; Clarksville (IN); On-site; USD 17,000 - 19,000; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401 (k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

Job summary

Visionworks in Indiana is seeking an OD Coordinator who is the friendly face guiding patients from check-in to product selection. You will assist with training and scheduling of OD Techs, bring knowledge of eye health and tests, and ensure a smooth, human and bold patient journey.

The role emphasizes accurate records, front-line service, and collaboration with store teams to meet eye care needs. We offer full-time hours, competitive pay, and benefits, with opportunities to grow within a

Qualifications

• Customer or patient service experience preferred.
• HS diploma, GED or equivalent.
• Licensed OD Technicians will have/maintain a State Opticians License.

Responsibilities

• Maintain complete and accurate patient records before conducting preliminary testing.
• Introduce patient to OD and provide OD with important patient information.
• Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs.
• Execute day-to-day operational activities to support the store's exam lane maintenance and patient experience goals including: restocking inventory, cleaning equipment, and answering phones to meet additional patient needs.
• Count the Optometrist’s daily revenue and prepare for deposit.
• Prepare the Technician work schedules to meet patient/Doctor demand.

Skills

Related customer or patient experience

Education

HS diploma/GED

Job description

Visionworks in Indiana is seeking an OD Coordinator who is the friendly face guiding patients from check-in to product selection. You will assist with training and scheduling of OD Techs, bring knowledge of eye health and tests, and ensure a smooth, human and bold patient journey.

The role emphasizes accurate records, front-line service, and collaboration with store teams to meet eye care needs. We offer full-time hours, competitive pay, and benefits, with opportunities to grow within a