Patient Journey Coordinator – Vision & Optics

Visionworks; Frankfort (KY); On-site; USD 17,000 - 19,000; Full time

Benefits offered by this job

Vision Coverage)

Paid Parental Leave

Bereavement Leave

401 (k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

And more!

Job summary

Visionworks is seeking an OD Coordinator to be the face of our Exam Practice, guiding patients from check-in to product recommendations with a friendly, human approach. You will support OD techs, help with scheduling, and ensure accurate patient records and a smooth journey through eye care services.

Responsibilities include coordinating daily exam lane operations, scheduling technicians, restocking, and maintaining a positive patient experience, while complying with company policies and DEI

Qualifications

• Customer or patient experience preferred
• HS diploma, GED or equivalent related job experience
• Licensed OD Techs will have/maintain a State Opticians License

Responsibilities

• Maintain complete and accurate patient records before testing.
• Introduce patient to OD and provide OD with important patient information.
• Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs.
• Execute day-to-day operational activities to support the store's exam lane maintenance and patient experience goals including restocking inventory, cleaning equipment, and answering phones to meet additional patient needs.
• Count the Optometrist’s daily revenue and prepare for deposit.
• Prepare the Technician work schedules to meet patient/Doctor demand.

Skills

Customer service

Communication

Education

HS diploma or GED

Job description

Visionworks is seeking an OD Coordinator to be the face of our Exam Practice, guiding patients from check-in to product recommendations with a friendly, human approach. You will support OD techs, help with scheduling, and ensure accurate patient records and a smooth journey through eye care services.

Responsibilities include coordinating daily exam lane operations, scheduling technicians, restocking, and maintaining a positive patient experience, while complying with company policies and DEI