Ocean Freight Operations Coordinator I

AIT Worldwide Logistics, Inc.; Torrance (CA); On-site; USD 38,000 - 53,000; Full time

Benefits offered by this job

Medical

401(k)

Tuition Reimbursement

Vacation days

Job summary

AIT Worldwide Logistics in Torrance, CA, is seeking an Ocean Operations AgentI to coordinate the day-to-day ocean import/export activities for international shipments from the USA, aligning with customer requests and regulatory requirements.

You will prepare profitable quotations, process shipments in CargoWise, manage timing and documentation, track issues, and ensure accurate billing while delivering reliable service to a diverse client base.

Qualifications

• High school diploma or equivalent.
• 0-2 Years Freight Forwarding experience preferred.
• Basic math & geography skills.
• Ability to analyze numerical data and understand components, relationships, find patterns and draw conclusions.
• Basic knowledge or ability to learn CargoWise preferred.
• Basic knowledge or ability to learn freight movement, ocean vendors, ocean space configurations, container loads, special loading constraints, regulatory requirements, pricing, service routings, AIT product offerings, equipment types, incoterms, and shipment profitability.
• Basic knowledge or ability to learn country regulations and AIT policies & procedures that minimize risks to the customer and company.
• Ability to add, subtract, multiply, divide using units of currency, weight, volume, and distance measurements.
• Ability to read, analyze, and interpret verbal and written requests/directions.
• Ability to communicate and interact effectively with a variety of people; can effectively present information in one-on-one settings.
• Time management is extremely important to meet customer deadlines in a fast-paced, high-volume work environment

Responsibilities

• Qualify shipping requirements with customers and obtain necessary details.
• Prepare profitable quotations.
• Complete shipment process in Cargowise, including data entry, pickup/delivery scheduling, AES entry, bookings, routing, and operational milestone updates.
• Coordinate the day-to-day ocean import and export of products, including reviewing orders and documents.
• Track and communicate delays, damages, problems, and work to resolve customer issues.
• Responsible for all aspects of ocean import and export international operations such as customer service, data entry of shipments, operations and billing.
• Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification.
• Coordinate recovery/delivery schedules with various cartage agents and international partners.
• Partner with local sales teams to communicate problems to customers, international partners and other stations, as needed.
• Ensure all shipments are properly billed within company guidelines and timelines.

Skills

Team player

Work ethic

Growth mindset

Customer service

Education

High school diploma

Tools

CargoWise

Job description

AIT Worldwide Logistics in Torrance, CA, is seeking an Ocean Operations AgentI to coordinate the day-to-day ocean import/export activities for international shipments from the USA, aligning with customer requests and regulatory requirements.

You will prepare profitable quotations, process shipments in CargoWise, manage timing and documentation, track issues, and ensure accurate billing while delivering reliable service to a diverse client base.