Ocean Import Agent I — Global Freight & Customer Impact

Ait-Worldwide-Logistics; Palatine (IL); On-site; USD 35,000 - 49,000; Full time

Benefits offered by this job

Medical

Prescription

Health Savings Account

Flexible Spending Accounts

Dental

Vision

Life

Paid Parental Leave

401(k)

Tuition Reimbursement

Vacation days

Job summary

AIT Worldwide Logistics is seeking an Ocean Import Agent I to coordinate the day-to-day export of international shipments into and out of the USA, across all modes. The role emphasizes high-level operational excellence and world-class customer service for diverse customers.

The position requires familiarity with CargoWise, Incoterms, and documentation; strong numerical skills and attention to detail. Located in Palatine, IL with potential for growth and bonus eligibility.

Qualifications

• High school diploma or equivalent.
• 0-2 Years Freight Forwarding experience preferred.
• Basic math & geography skills.
• Ability to analyze numerical data and understand components, relationships, find patterns and draw conclusions.
• Basic knowledge or ability to learn CargoWise preferred.
• Basic knowledge or ability to learn country regulations, incoterms, and shipment profitability.

Responsibilities

• Receive and validate customer order (CargoWise Org, Credit, Import POA, Restricted Commodities, Cargo Value, Embargoes/Sanctions, Additional Services, Documentation Requirements, Incoterms).
• Identify best routing / transit option per customer request/SOP.
• Anticipate and secure quotation from vendors/agents for all potential order costs.
• Issue customer or overseas office/agent quotation & confirm acceptance.
• Ensure ISF completed timely by broker (if applicable).
• Receive and validate customer documents.
• Track and confirm vessel arrival and update system milestone.
• Issue Arrival Notice and distribute per customer requirement.
• Dispatch inland carriage with subcontractor if applicable.
• Track and confirm shipment arrival to final cfs/terminal (if applicable).
• Track and confirm Customs Release Status.
• Ensure Original B/L surrendered to AIT (if applicable).
• Obtain Pick Up # from Carrier & forwarded to relevant parties (if applicable).
• Confirm timely delivery/release of cargo and update system milestone.
• Accrue for all costs in CargoWise and perform initial profitability check.
• Confirm final costs, ensuring all are accrued and final profitability check complete.
• Issue Invoice to customer/overseas office as required.
• Distribute documents as per shipper requirement / SOP.
• Manage customer reporting and/or additional system milestones as required.

Skills

Team player

Work ethic

Growth mindset

Customer service

Education

High school diploma

Tools

CargoWise

Job description

AIT Worldwide Logistics is seeking an Ocean Import Agent I to coordinate the day-to-day export of international shipments into and out of the USA, across all modes. The role emphasizes high-level operational excellence and world-class customer service for diverse customers.

The position requires familiarity with CargoWise, Incoterms, and documentation; strong numerical skills and attention to detail. Located in Palatine, IL with potential for growth and bonus eligibility.