Ocean Freight Operations Specialist III

AIT Worldwide Logistics, INC.; Itasca (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Prescription

Health Savings Account

Flexible Spending Accounts

Dental

Vision

Life

AD&D

Disability

Supplemental Health

Employee Support

Paid Parental Leave

Pet Insurance

401(k)

Tuition Reimbursement

Job summary

AIT Worldwide Logistics, INC. is seeking an Ocean Operations Agent III to coordinate daily ocean imports and exports for international shipments from the USA, ensuring accurate data entry, scheduling, and billing.

You will work with customers, carriers, and partners to optimize routing and timelines. Responsibilities include preparing profitable quotations, tracking shipments, resolving issues, and maintaining SOP adherence while meeting KPI targets.

Qualifications

• Associates Degree or equivalent.
• 4-6 Years Freight Forwarding experience preferred.
• Dangerous Goods Certification preferred.
• Certified CargoWise Specialist CCO required.
• Certified CargoWise Specialist, CCS preferred.
• Proficiency Knowledge of CargoWise.
• Advanced math & geography skills.
• Ability to analyze numerical data and understand components, relationships, find patterns and draw conclusions.
• Ability to recommend solutions to common problems.
• Strong organizational and time management skills.
• Advanced knowledge of freight movement, ocean vendors, ocean space configurations, container loads, special loading constraints, regulatory requirements, pricing, service routings, AIT product offerings, equipment types, incoterms, and shipment profitability.
• Intermediate knowledge of country regulations and AIT policies & procedures that minimize risks to the customer and company.
• Ability to add, subtract, multiply, divide using units of currency, weight, volume, and distance measurements.
• Proficiency with using MS Office
• Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
• Read, analyze, and interpret complex procedures/regulations and write correspondence and procedural documents.
• Ability to communicate and interact effectively with a variety of people; can effectively present information in large group settings.
• Responds promptly & professionally to customer needs and solicits feedback to improve performance.

Responsibilities

• Coordinate the day-to-day ocean import and export of products, including reviewing orders and documents.
• Track and communicate all delays, damages, problems, and work to resolve customer issues.
• Responsible for all aspects of ocean import and export international operations such as customer service, data entry of shipments, operations and billing.
• Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification.
• Coordinate recovery/delivery schedules with various cartage agents and international partners.
• Partner with local sales teams to communicate problems to customers, international partners and other stations, as needed.
• Ensure all shipments are properly billed within company guidelines and timelines.

Skills

Team player

Strong work ethic

Growth mindset

Customer service focus

Education

Associates Degree or equivalent

Tools

CargoWise

CCS

CCO

MS Office

Job description

AIT Worldwide Logistics, INC. is seeking an Ocean Operations Agent III to coordinate daily ocean imports and exports for international shipments from the USA, ensuring accurate data entry, scheduling, and billing.

You will work with customers, carriers, and partners to optimize routing and timelines. Responsibilities include preparing profitable quotations, tracking shipments, resolving issues, and maintaining SOP adherence while meeting KPI targets.