Occupancy & Leasing Specialist

Cruz Companies; Boston (MA); On-site; USD 50,000 - 55,000; Full time

Job summary

Cruz Companies in Boston, MA is seeking a leasing associate to handle day-to-day leasing and marketing for a market-rate property. The role covers apartment rentals, move-ins, recertifications and lease renewals, with a focus on maximizing occupancy and customer service.

Responsibilities include coordinating tours, processing applications, preparing lease documents, and maintaining accurate records across programs.

Qualifications

• High School diploma or GED required; 1–3 years of work experience preferred.
• Excellent customer service skills and strong communication abilities are essential.
• Ability to manage multiple tasks and maintain attention to detail in a fast paced environment.
• Experience with property management software such as Yardi or Real Page is a plus.

Responsibilities

• Interact with prospective and current residents to achieve maximum occupancy.
• Generate traffic, tours, and lease renewals while qualifying prospects.
• Prepare lease documents and move-in paperwork; maintain databases and reports.
• Deliver customer service that exceeds expectations for residents.
• Maintain knowledge of program guidelines and regulatory requirements.

Skills

Customer service

Attention to detail

Verbal communication

Written communication

multitasking

Teamwork

Problem solving

Initiative

Education

High School diploma or GED

Associate degree

Tools

Microsoft Office Suite

Yardi

Real Page

Job description

Cruz Companies in Boston, MA is seeking a leasing associate to handle day-to-day leasing and marketing for a market-rate property. The role covers apartment rentals, move-ins, recertifications and lease renewals, with a focus on maximizing occupancy and customer service.

Responsibilities include coordinating tours, processing applications, preparing lease documents, and maintaining accurate records across programs.