OB/GYN Practice Assistant II — Patient Care & Admin

Partner's Healthcare; Waltham (MA); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403b retirement plan

Tuition reimbursement

Discounted MBTA pass

Job summary

Mass General Brigham is seeking a Practice Assistant II in the OB/GYN department to provide essential patient-facing and administrative support onsite at 52 Second Avenue. You will schedule appointments, greet patients, manage calls, assist with billing in EPIC, and coordinate records and communications with clinical staff.

Ideal candidates have 2–3 years of office experience, strong Microsoft Office skills, and excellent organizational abilities to thrive in a fast-paced environment dedicated

Qualifications

• Education: High School Diploma or equivalent required.
• Experience: 2-3 years of office experience required.
• Proficiency with Microsoft Office and standard office equipment.

Responsibilities

• Schedule patient appointments and maintain appointment records.
• Greet and assist patients and respond to routine inquiries.
• Manage phone calls, appointment scheduling, and message routing.
• Process billing forms and scan documents into EPIC.
• Request medical records and laboratory results.
• Distribute mail and faxes and prepare routine correspondence.
• Collect patient co-payments as needed.
• Handle messages related to prior authorizations, provider questions, prescription refills, and test results.
• Serve as an EPIC Super User for scheduling, registration, and billing systems.
• Assist with training staff and perform advanced scheduling functions, including surgical scheduling and schedule management, as needed.

Skills

Microsoft Office

Customer service

Verbal communication

Written communication

Time management

Education

High School Diploma or equivalent

Tools

EPIC

Job description

Mass General Brigham is seeking a Practice Assistant II in the OB/GYN department to provide essential patient-facing and administrative support onsite at 52 Second Avenue. You will schedule appointments, greet patients, manage calls, assist with billing in EPIC, and coordinate records and communications with clinical staff.

Ideal candidates have 2–3 years of office experience, strong Microsoft Office skills, and excellent organizational abilities to thrive in a fast-paced environment dedicated