Patient Access & EPIC Admin Specialist

Partner's Healthcare; Danvers (MA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

403b retirement plan

Tuition reimbursement

MBTA pass discount

Job summary

Mass General Brigham in Massachusetts is seeking a Practice Assistant II to provide administrative support for the OBGYN department onsite at 102 Endicott Street. You will schedule patients, greet and assist, manage calls, and handle billing and records using EPIC.

The role emphasizes patient-facing service, accuracy, and teamwork in a fast-paced environment with opportunities for training and growth.

Qualifications

• High School Diploma or equivalent required.
• 2-3 years of office experience required.
• Proficiency with Microsoft Office and standard office equipment.
• Strong phone, customer service, verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Schedule patient appointments and maintain appointment records.
• Greet and assist patients and respond to routine inquiries.
• Manage phone calls, appointment scheduling, and message routing.
• Process billing forms and scan documents into EPIC.
• Request medical records and laboratory results.
• Distribute mail and faxes and prepare routine correspondence.
• Collect patient co-payments as needed.
• Handle messages related to prior authorizations, provider questions, prescription refills, and test results.
• Serve as an EPIC Super User for scheduling, registration, and billing systems (training provided).
• Assist with training staff and perform advanced scheduling functions, including surgical scheduling and schedule management.

Skills

Microsoft Office

Office experience

Customer service

Verbal communication

Written communication

Time management

Organizational skills

Teamwork

Education

High School Diploma or equivalent

Job description

Mass General Brigham in Massachusetts is seeking a Practice Assistant II to provide administrative support for the OBGYN department onsite at 102 Endicott Street. You will schedule patients, greet and assist, manage calls, and handle billing and records using EPIC.

The role emphasizes patient-facing service, accuracy, and teamwork in a fast-paced environment with opportunities for training and growth.