Clinical Office Assistant II - Patient Scheduling

Massachusetts General Physicians Organization, Inc.; Boston (MA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403b retirement plan

Tuition reimbursement

Transit benefit

Job summary

Massachusetts General Physicians Organization, Inc. in Boston seeks a Practice Assistant II to provide administrative and patient-facing support in a fast-paced clinical operations team.

You will schedule appointments, greet patients, handle calls, process billing in EPIC, request records, manage mail, collect co-pays, and assist with scheduling including surgical cases. Requires a High School Diploma and 2–3 years office experience.

Qualifications

• Education: High School Diploma or equivalent required.
• Experience: 2-3 years of office experience required.
• Proficiency with Microsoft Office and standard office equipment.
• Strong phone, customer service, verbal, and written communication skills.

Responsibilities

• Schedule patient appointments and maintain appointment records.
• Greet and assist patients and respond to routine inquiries.
• Manage phone calls, appointment scheduling, and message routing.
• Process billing forms and scan documents into EPIC.
• Request medical records and laboratory results.
• Distribute mail and faxes and prepare routine correspondence.
• Collect patient co‑payments as needed.
• Handle messages related to prior authorizations, provider questions, prescription refills, and test results.
• Serve as an EPIC Super User for scheduling, registration, and billing systems (training provided).
• Assist with training staff and perform advanced scheduling functions, including surgical scheduling and schedule management, as needed.]

Skills

Communication skills

Customer service

Organizational skills

Time management

Education

High School Diploma or equivalent

Tools

EPIC

Microsoft Office

Job description

Massachusetts General Physicians Organization, Inc. in Boston seeks a Practice Assistant II to provide administrative and patient-facing support in a fast-paced clinical operations team.

You will schedule appointments, greet patients, handle calls, process billing in EPIC, request records, manage mail, collect co-pays, and assist with scheduling including surgical cases. Requires a High School Diploma and 2–3 years office experience.