OB/GYN Patient Concierge — Exceptional Care Experience

St. Luke’s University Health Network; Allentown (Lehigh County); On-site; USD 21,000 - 28,000; Full time

Job summary

St. Luke's University Health Network seeks a Patient Concierge to advocate for patients, support administrative duties, and enhance the care experience across practice sites. The role centers on friendly, efficient patient interactions and seamless navigation of services.

Responsibilities include check-in/out, scheduling, MyChart education, patient inquiries, and real-time eligibility verification, with a focus on compassionate, patient-centric service in a busy clinical setting.

Qualifications

• High School diploma or equivalent is required.
• Minimum one year of practice-based experience or similar healthcare setting preferred.
• Customer service experience is preferred.

Responsibilities

• Engages patients in a polite, prompt, and compassionate manner during all practice-based patient interactions.
• Handles check-in, consent, check-out, pre-registration, eligibility verification and registration.
• Delivers waiting room concierge service and assists patients with kiosk check-in.
• Supports practice opening/closing, mail, deliveries, cash handling and faxes processing.
• Assists team members by addressing in-basket clerical pool messages.
• Collaborates with Access Center Patient Engagement Partners on scheduling requests.
• Connects with Access Center Clinical Triage Specialists for time-sensitive inquiries.
• Maintains a solution-oriented mindset to anticipate patient needs.

Skills

Communication

Facilitation

Time management

Empathy

Education

High School diploma or equivalent

Administrative training programs preference

Job description

St. Luke's University Health Network seeks a Patient Concierge to advocate for patients, support administrative duties, and enhance the care experience across practice sites. The role centers on friendly, efficient patient interactions and seamless navigation of services.

Responsibilities include check-in/out, scheduling, MyChart education, patient inquiries, and real-time eligibility verification, with a focus on compassionate, patient-centric service in a busy clinical setting.