OB/GYN Front Desk Specialist — Patient Experience & Payments

Mercy; Oklahoma City (OK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is hiring a Patient Service Representative to be the friendly first contact for patients and visitors, managing front-desk operations and workflows to support a smooth hospital experience.

You will explain patient financial responsibilities, request and collect payments, and document conversations and outcomes, all while upholding privacy and professional, compassionate service. This role emphasizes accuracy and patient-centered care.

Qualifications

• High school diploma or equivalent required.
• Excellent communication with patients and staff.
• Ability to handle confidential information.
• Proficient in basic computer skills and data entry.
• One year of applicable medical office experience.

Responsibilities

• Manage front-desk operations and workflows.
• Explain patient financial responsibility and options.
• Request and collect payment from patients.
• Document financial conversations and outcomes.
• Support a positive patient experience.
• Maintain patient confidentiality and privacy.

Skills

Verbal communication

Written communication

Data entry

Customer service

Attention to detail

Confidentiality

Professionalism

Adaptability

Teamwork

Documentation

Education

High school diploma or equivalent

Job description

Mercy is hiring a Patient Service Representative to be the friendly first contact for patients and visitors, managing front-desk operations and workflows to support a smooth hospital experience.

You will explain patient financial responsibilities, request and collect payments, and document conversations and outcomes, all while upholding privacy and professional, compassionate service. This role emphasizes accuracy and patient-centered care.