Clinic Patient Access & Billing Specialist

Mercy; Sunset Hills (MO); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid time off

Tuition assistance

Retirement match

Job summary

Mercy South Clinic Ob/Gyn is seeking a Patient Service Representative to be the first point of contact for patients and visitors, managing front-desk operations and ensuring a positive, seamless patient experience.

You will verify identities, handle check-in/out, schedule appointments, provide Good Faith Estimates, and support billing conversations while upholding privacy and safety policies.

Qualifications

• Knowledge of medical terminology, insurance, and billing processes.
• Clear and professional verbal and written communication skills.
• Basic computer skills, including accurate data entry.
• Strong customer service skills with a patient-focused approach.
• High attention to detail and accuracy.
• Ability to maintain confidentiality and comply with privacy policies.
• Adaptable, professional, and able to work well under pressure.
• Effective problem-solving and issue resolution skills.

Responsibilities

• Greet and register patients; verify identity and manage check-in/check-out.
• Answer phones and perform clerical tasks including Epic charting, scanning, faxing, and document handling.
• Schedule appointments, procedures, and testing; provide timely estimates and Good Faith Estimates.
• Monitor provider schedules, communicate delays, and coordinate with staff to ensure efficient clinic flow.
• Maintain accurate registration, EHRs, and assigned work queues.
• Handle patient concerns professionally and elevate as needed.
• Manage daily cash drawer, accounts receivable tasks, and payment plans.
• Support EPIC updates, departmental initiatives, and clinic communications.
• Maintain a safe, clean reception area and adhere to safety, privacy, and infection control policies.
• Perform other duties as assigned.

Skills

Medical terminology knowledge

Verbal and written communication

Data entry

Customer service

Attention to detail

Confidentiality & privacy

Adaptability

Problem solving

Education

High school diploma or equivalent

Tools

EPIC

Job description

Mercy South Clinic Ob/Gyn is seeking a Patient Service Representative to be the first point of contact for patients and visitors, managing front-desk operations and ensuring a positive, seamless patient experience.

You will verify identities, handle check-in/out, schedule appointments, provide Good Faith Estimates, and support billing conversations while upholding privacy and safety policies.