OB/GYN Front Desk Pro — Patient Care & Scheduling

Mercy; Puyallup (WA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition assistance

Retirement match

Job summary

Mercy is seeking a dedicated front desk team member to support patient access activities in a healthcare setting. You will interact with patients and staff, handle calls, schedule appointments, and document accurately while maintaining confidentiality and a patient-centered approach.

The role emphasizes empathy, professional communication, and the ability to navigate financial discussions with patients, ensuring a smooth, welcoming experience at Mercy clinics.

Qualifications

• High school diploma or equivalent is required.
• Strong verbal and written communication skills for interaction with patients and staff.
• Proficiency in basic computer skills including data entry and word processing.
• Excellent customer service with courteous, professional patient interactions.
• Empathetic, patient-focused and able to maintain confidentiality.
• Display discretion, professionalism and composure under pressure.
• Attend Clinic Core Front Desk Training post-hire and discuss financial responsibilities professionally.

Skills

Verbal communication

Written communication

Data entry

Word processing

Customer service

Empathy

Attention to detail

Confidentiality

Discretion

Adaptability

Education

High school diploma or equivalent

Job description

Mercy is seeking a dedicated front desk team member to support patient access activities in a healthcare setting. You will interact with patients and staff, handle calls, schedule appointments, and document accurately while maintaining confidentiality and a patient-centered approach.

The role emphasizes empathy, professional communication, and the ability to navigate financial discussions with patients, ensuring a smooth, welcoming experience at Mercy clinics.